Caseworker ("Success Manager")

Position Summary

Reporting to the Program Director, the Caseworker provides individualized support and case management for young adults participating in Bridge Builder Communities’ programs. As part of a trauma-informed, wraparound care team, the Caseworker helps residents set and achieve educational, employment, and life goals that lead to long-term stability and independence.

This position is responsible for conducting assessments, developing individualized development plans, coordinating services, facilitating life skills and job readiness sessions, and monitoring client progress toward self-sufficiency. The Caseworker works closely with the Program Director, Resident Advisor, and external partners to ensure residents receive comprehensive, coordinated, and high-quality support. The role requires professionalism, empathy, and strong organizational and communication skills.

Responsibilities

Client Assessment & Planning

• Conduct comprehensive assessments to identify each client’s strengths, needs, barriers, and goals.
• Develop and maintain individualized development plans focused on education, employment, financial stability, and life skills.
• Collaborate with clients to establish short- and long-term objectives and identify necessary supports and milestones.

Case Management & Client Support

• Provide ongoing coaching and mentorship to help clients navigate challenges, build confidence, and achieve progress.
• Coordinate access to supportive services such as healthcare, transportation, financial literacy, and workforce training.
• Facilitate or co-facilitate workshops and group sessions on topics such as job readiness, budgeting, and life skills.
• Maintain timely, accurate documentation of all client interactions, plans, and outcomes in the case management system.
• Provide crisis intervention, referrals, and follow-up support as needed.

Collaboration & Communication

• Work closely with the Program Director to ensure case management practices align with program goals and outcomes.
• Partner with community organizations, schools, and employers to identify opportunities for education, training, and employment.
• Communicate regularly with the Community Advisor regarding resident conduct, engagement, and after-hours needs.
• Participate in team meetings, case reviews, and staff trainings to ensure consistency in service delivery and continuous learning.

Program Implementation & Reporting

• Support the implementation of BBC’s trauma-informed and person-centered program model.
• Track and report client progress, successes, and challenges to the Program Director.
• Contribute to the preparation of impact stories and outcome data for funder and organizational reporting.
• Stay informed about community resources, best practices, and local trends affecting young adults transitioning to independence.

Core Competencies

• Client-Centered Approach: Demonstrates empathy, cultural sensitivity, and respect for client autonomy and lived experience.
• Organization & Accountability: Manages multiple cases and priorities effectively while maintaining accurate documentation.
• Collaboration & Teamwork: Works cooperatively with colleagues and community partners to deliver comprehensive support.
• Communication: Communicates clearly and compassionately with clients and stakeholders, both verbally and in writing.
• Problem-Solving: Anticipates barriers and identifies creative, practical solutions to help clients achieve success.
• Ethics & Integrity: Maintains confidentiality, exercises sound judgment, and upholds BBC’s values and professional standards.

Qualifications

• Bachelor’s degree in social work, counseling, psychology, education, or a related field required; Master’s degree preferred.
• Experience: Minimum of 3–5 years of experience providing case management, coaching, or counseling within a human services, housing, or workforce development setting.
• Knowledge of trauma-informed care and best practices in supporting young adults transitioning to independence.
• Strong familiarity with community resources related to education, employment, housing, and supportive services.
• Excellent communication, documentation, and interpersonal skills with diverse populations.
• Demonstrated ability to work both independently and collaboratively as part of a multidisciplinary team.
• Proficiency in Microsoft Office and case management systems preferred.

Equal Opportunity Employment

Bridge Builder Communities is committed to nondiscriminatory practices that are fully compliant with all federal, state, and local laws and regulations, including making reasonable accommodations for its disabled employees as set forth in the Americans with Disabilities Act.

How to Apply:

Submit your resume and cover letter to careers@bridgebuildercommunities.org with the subject line “APPLICATION: Success Manager.” Applications will be reviewed on a rolling basis. Candidates are encouraged to apply early.