Donor Services Coordinator

Who We Are

The Water Project is a nonprofit organization unlocking human potential by providing reliable water projects to communities in sub-Saharan Africa who suffer needlessly from a lack of access to clean water and proper sanitation. Since 2006, we have been helping communities gain access to clean, safe water by providing training, expertise, and financial support for water project construction through our staff and implementing partners.

At The Water Project, we prioritize the well-being of our team. We provide competitive salaries and excellent benefits, which include fully covered medical/dental/vision insurance, a 401(k) match, and a generous vacation policy (ask anyone!).

What The Role Is

The Donor Services Coordinator protects and operationalizes organizational revenue by ensuring accurate gift processing, recurring donor management, campaign execution, and fundraising platform integrity.

This role is execution focused. It requires strong Salesforce fluency, attention to detail, and the ability to manage revenue processes independently within established structures.

The Coordinator works primarily within the fundraising team and supports accurate revenue tracking across platforms.

This is a full-time position and may be located anywhere in the United States.

What You'll Do

Gift Processing & Coding Integrity

• Enter and code all gifts accurately in Salesforce NPSP
• Assign gifts to correct funds, projects, and campaigns
• Maintain 48 hour maximum turnaround on gift entry
• Perform ongoing quality assurance to ensure near-perfect accuracy

Monthly Giving Management

• Manage recurring donations in Salesforce
• Monitor and resolve failed transactions within 3 business days
• Contact donors to update payment information
• Execute gift card processing and recurring adjustments

Campaign & Platform Support

• Set up and manage campaigns in Salesforce
• Support Fundraise Up and peer-to-peer fundraising platforms
• Monitor gift flow between platforms and Salesforce
• Troubleshoot basic integration or coding issues before escalation

Major Gifts Support

• Conduct donor research and prospect analysis
• Prepare donor briefing materials
• Maintain portfolio data accuracy
• Support Major Donor events as required

Donor Operations Communication

• Send acknowledgments and corrections as needed
• Communicate with donors regarding payment issues
• Make donor thank you calls
• Provide professional, timely operational support
• Monitors and manages general email mailboxes, ensuring incoming messages are reviewed, responded to, or routed to the appropriate team members promptly.
• Answers the main telephone line, directing callers appropriately and providing general information.

Who You Are

Required Qualifications

• 1 to 3 years of experience in nonprofit fundraising operations or development services
• Demonstrated Salesforce NPSP (or equivalent CRM) fluency, including gift entry, data management, and reporting
• Experience managing recurring donations
• Strong data accuracy and quality control mindset
• Proficiency in Excel or Google Sheets, including data manipulation and reconciliation
• Ability to work independently and manage competing priorities within defined systems

Preferred Qualifications

• Experience with online donation platforms such as Fundraise Up
• Experience supporting peer-to-peer campaigns
• Comfort working cross-functionally with Finance and Program teams

You’ll Thrive Here If…

• You care about the people behind the gifts—not just the data
• You take pride in getting the details right, every time
• You bring a service mindset to both internal teams and external donors
• You are comfortable operating in a lean, remote environment where your contributions have real, visible impact

Fully-covered medical/dental/vision insurance, a 401(k) match, remote work, and a generous vacation policy.