Program Specialist, Technical Assistance

ExpandED is dedicated to ensuring that all young people have access to enriching learning opportunities that affirm their identities, teach them valuable skills, and spark new possibilities. Through program development, capacity-building, research and advocacy, we work toward our vision of a vibrant and stable publicly-funded system of school-community partnership so that all New York City children thrive.

Established in 1998, the organization today reaches more than 119,000 children and 900 programs throughout New York City to ensure that students in under-served communities have access to innovative, engaging ways of learning to enable them to reach their full potential. Over the last two decades, ExpandED Schools’ program, research and policy efforts have led to increased recognition of the academic, social, and emotional benefits of afterschool, increased funding, and new models for school-community partnership.

Purpose of Position

The Program Specialist, reporting to the Program Manager, Data Management Technical Assistance, supports a wide range of community-based programs to input contract-specific information (enrollment, attendance) into the DYCD Connect database. The Program Specialist will be tasked with facilitating live training, responding to email/phone requests for support, completing administrative tasks, and creating and editing user guides. The ideal candidate excels at facilitation, is familiar with aspects of DYCD programming, and is able to explain complex topics to a variety of audiences.

Duties & Responsibilities

Training Facilitation

• Co-facilitate beginner to intermediate-level data management trainings for community-based organizations funded by DYCD
• Contribute to training development and planning meetings with the Data/IT Management leads

Help Center Support

• Respond via email/phone to requests for support submitted via the DYCD Connect Help Center

User Guide Development

• Develop and revise DYCD Connect user guides to explain data entry procedures and provide screenshots illustrating system navigation
• Incorporate feedback and revisions requested from DYCD

Administrative Tasks

• Partner with the Program Manager, Data Management Technical Assistance to collect and upload training registration and attendance data to internal trackers
• Participate in meetings with stakeholders from DYCD
• Perform other tasks as needed and directed by supervisor.

Desired Qualifications:

• Bachelor’s degree in related field with 1-3 years of facilitation experience. (e.g. lectures, teaching, public information sessions, etc.)
• Strong data quality, reporting, & analytic skills. Familiarity with databases and working with large data sets.
• Experience and interest in leading technical trainings on data management systems
• Experience with virtual training platforms (WebEx, Zoom, Teams, etc.)
• Strong working knowledge of MS Office Applications (Excel, Powerpoint)
• Interest and experience in youth development, after-school, and/or education
• Strong cultural competence with respect for and knowledge of the cultures of stakeholders we work with and communities we serve

This position is funded through June 30, 2028 with possibility for extension.

Location: Our organization follows a hybrid work structure where employees can work remotely or from the office, as needed. Staff are expected to report to the office at least 5 times per month. Leaders of teams may call team members together for in-person meetings in the office when they reasonably believe that the work will be more productive and/or efficient if completed through in-person collaboration, and all full-time employees are expected to attend bi-monthly all-staff meetings at the office.

ExpandED Schools offers competitive salaries commensurate with experience and a comprehensive benefits package. Our benefits package includes:

• Full-time and eligible part-time employees receive medical, dental and vision plans for employees and dependents, largely subsidized by ExpandED Schools
• Health, dependent care and transit pre-tax accounts
• Employer-paid life insurance and supplemental disability coverage
• A generous paid time off package which includes 24 vacation days, 8 sick days, and 13 paid holidays (prorated for part-time staff and temporary positions)
• 403b retirement plan with eligibility for employer contribution of 5% of annual compensation after one year of employment (no match requirement)
• Commitment to work-life balance
• Partial tuition reimbursement offered to employees after six months of service
• Professional development opportunities, including funds to participate in external training and coaching opportunities

ExpandED Schools believes in the importance of being a diverse, equitable and inclusive organization that enables our students and staff to thrive. We are committed to building a talented team that reflects the diverse backgrounds and experiences of our students. ExpandED Schools is an Equal Opportunity Employer, and as such, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.