Housing Intake Coordinator

Position Summary

The Housing Intake Coordinator provides housing services and program support, including consumer intake, needs assessment, referrals, and housing search assistance. The Coordinator researches housing resources, assists consumers with applications, and maintains accurate, confidential records in case management systems. The position also coordinates follow-up communications and supports housing education, reporting, and compliance with program and funder requirements.

Responsibilities

• Serve as an initial contact for consumers seeking housing information, resources, and support in person, by telephone, or by email.
• Assess consumer needs, explain available housing services, provide referrals, and connect consumers with appropriate staff and community resources.
• Complete intake, screening, registration, and follow-up activities in accordance with program and funder requirements.
• Collect, review, organize, and follow up on consumer documentation.
• Maintain accurate records of consumer information, services provided, outcomes, and follow-up notes in program databases and case management systems.
• Research and maintain current information on affordable, accessible, subsidized, and private-market housing, including properties with open waitlists.
• Provide housing search resources and assist consumers with housing-related applications, outreach, and follow-up.
• Support housing education classes, workshops, and other consumer activities through registration, document collection, materials preparation, and participant assistance.
• Maintain complete consumer files and program records for reporting, monitoring, audits, and quality assurance.
• Prepare consumer correspondence, resource mailings, notices, and follow-up communications.
• Track deadlines and outstanding documentation and support program reporting and compliance activities.
• Protect consumer confidentiality and provide respectful, accessible, and responsive service.
• Perform other housing services and program support duties as assigned.

Qualifications

• Experience providing administrative support in a fast-paced office, program, nonprofit, human services, or similar environment preferred.
• Self-directed and with a demonstrated ability to manage multiple

priorities, assignments, deadlines, and consumer needs.

• Demonstrated ability to maintain accurate records, organize documentation, and follow established administrative processes.
• Experience with data entry, spreadsheets, reports, recordkeeping, or database systems.
• Demonstrate active listening and empathy while interacting with consumers who may be experiencing an immediate housing crisis.
• Ability to follow through on assignments and meet established deadlines.
• Excellent communication skills.
• Ability to use standard office technology, electronic records, and document management systems.
• Demonstrated commitment to fair housing and civil rights.
• Courteous customer service skills.
• Professionalism, discretion, and the ability to work with minimal supervision.
• Ability to maintain confidentiality in accordance with professional standards.
• Experience working with the disability community a plus.
• Bilingual in English and Spanish a plus.

Required Education and Experience

• High school diploma or equivalent.
• Minimum of two years of administrative, office support, program support, and/or customer service experience.
• Proficiency with Microsoft Office, including Outlook, and standard office equipment.

Annual Salary range: $54,500 - $59,500

Send resume to: lrush@accessliving.org

Access Living Summary of Benefits

Health Insurance

• Available to employees working 30 or more hours per week.
• Offer HMO and PPO options.

Dental Insurance

• Available to employees working 30 or more hours per week.
• Offer HMO and PPO options.

Life Insurance

• Provide life insurance for all employees working 30 or more hours per week.
• Coverage is 1 ½ times your salary.

Vision Insurance

• Provide vision insurance for all employees enrolled in health insurance.

403(b)

• Provide a 403(b) retirement program for all employees who choose to participate.
• Access Living will match 100% of the first 3% contributed and 50% of the next 2%
• Matching doesn’t begin until after 1st year of employment and is subject to a 4 year vesting schedule.

Short Term Disability

• Provide Short Term Disability insurance for all employees working30 or more hours per week who have completed one year of service.

Long Term Disability

• Provide Long Term Disability insurance for all employees working30 or more hours per week who have completed one year of service.

Employee Assistance Plan

• Provide 24/7 assistance call-inline for all staff.

Vacation

• Available to employees working 20 or more hours per week.
• 17 days from 1 to 4 years of service, prorated for employees working less than 40 hours per week.

• Beginning of your fifth year you start accruing22 days each year, prorated for employees working less than 40 hours per week.

Sick Time

• Available to all employees.
• 12 days, prorated for employees working less than 40 hours per week.

Personal Days

• Available to employees working 20 or more hours per week.
• 5 days, prorated for employees working less than 40 hours per week.

Religious/Cultural Observances

• Add 3 floating holidays for religious or cultural observances

Hybrid Work Environment

• Staff are required to come to the office two days per week.
• Bank of 25 additional remote workdays can be used on an annual basis, prorated for employees working less than 40 hours per week.

All benefits are subject to change at any time based on the discretion of Access Living.