Nonprofit
Published 5 days ago
Digital Support Specialist
Hybrid, Work must be performed in or near Los Angeles, CA
Details
Job Type:
Full Time
Experience Level:
Managerial
Salary:
USD $60,000 - $70,000 / year
Cause Areas:
Animals
Description
Scope and responsibilities:
- Works in liaison with ADI’s external IT contractors
- Responsible for supporting ADI’s technology infrastructure worldwide; maintenance, improvement of operational systems and applications; budgeting; advise on technology developments relevant to ADI’s needs
- General IT support: serve as the point person for immediate technology support, including software and hardware issues, mainly MS, some Apple support
- IT support to configure and maintain devices; set up technology access for new staff; departing staff closures
- Organize staff training, produce reference guides and notes
- Maintain technology inventory and system updates
- Network and systems management: user policies, audits, troubleshooting strategies, as advised by external IT contractors.
- Advising senior leadership on developments in digital communications technology
- Liaise with external IT support to maintain SharePoint and ADI server
Qualifications / Required skills
- Educated to degree level; information technology, computer science, network administration, or a related field preferred; equivalent experience accepted.
- Minimum 2 years’ experience in IT support or systems administration.
- Experience with Mac and PC environments.
- Strong knowledge of hardware troubleshooting (computers, printers, networks).
- Good knowledge of wide range of applications
- Able to assist users of both Apple and MS products: MacBook, iOS, Windows operating systems, Microsoft Office (Word, Outlook, etc.), Firefox, Adobe, SharePoint, Google Docs, Photoshop, Canva, WordPress, Zoom, Microsoft Teams, etc.
- Comfortable learning new systems and supporting operational workflows; providing guidance and training notes for users.
- Experience working with external IT support for network management, servers, SharePoint.
- Plant-based lifestyle preferred.
Benefits
- 100% employer-covered medical and dental, and vision discounts
- 15 discretionary vacation days
- 5 days office closure/December/New Year
- Federal holidays
- Paid sick leave: 6 days/year
- 401(k) with 4% employer match.
Level of Language Proficiency
English
Location
Hybrid
Work must be performed in or near Los Angeles, CA
Associated Location
5455 Wilshire Blvd #2015, Los Angeles, CA 90036, USA
Apply to This Job
Instructions:
How to Apply:
- Apply early – no closing date – we review applications as they arrive, interviews on a rolling program.
- Send an email to execassistus@ad-international.org with a cover letter detailing how you meet our criteria, together with your resume.
- Interviews will be online and in person.
- Formal application form will be sent if you have been selected for interview.
- Virtual interviews will be arranged once your application form has been reviewed.
- In-person interviews will be arranged following virtual interviews.
