Family Closet & Volunteer Coordinator

Family Closet Coordinator

Position Summary

The Family Closet Coordinator (25-30 hours/week) supports foster, kinship, and adoptive families by overseeing appointment scheduling, preparing resources, maintaining inventory, coordinating volunteers, and tracking impact data. This role ensures families experience a welcoming, organized, and mission-aligned environment while supporting efficient program operations. The position is based in our Waukesha location with occasional off-site events.

Key Responsibilities

Family Engagement & Appointments

• Manage Waukesha and Mobile Family Closet communications and appointment scheduling.
• Prepare orders and meet with families, providing in-person support as needed.
• Coordinate scheduling updates and related communications with staff.
• Collect and track family feedback and assist with reporting.

Family Closet Operations

• Assess and coordinate inventory needs for upcoming appointments and outreach events.
• Stock, organize, and replenish Mobile Family Closet inventory.
• Communicate supply needs to support donor engagement and outreach efforts.

Volunteer Coordination

• Support volunteer communication, scheduling, and training.
• Assist in developing and maintaining best practices for Mobile Closet operations.
• Help recruit and onboard new volunteers as needed.

Data & Reporting

• Maintain accurate family and appointment data in Charity Tracker.
• Assist in preparing monthly and quarterly impact reports (families served, children served, items gifted, geographic reach).

Collaboration

• Work closely with leadership to ensure alignment between the Waukesha Family Closet and Mobile Family Closet operations.

Ministry

• Willingness to share testimony of the Christian faith with families.
• Willingness to pray with families as needs arise.
• Willingness to serve as the hands and feet of Jesus to families, volunteers, and donors.

Qualifications

• High School diploma required.
• Strong organizational and communication skills.
• Ability to multi-task and work independently.
• Willingness to work onsite and attend Mobile Closet events as needed.
• Flexibility for occasional evenings or Saturdays.

Paid holidays

Flexible schedule

PTO if at 30 hours/week (after 90 days)

Primarily casual business attire

Some remote work possible

English required; Spanish is a plus, but not required.