Data & Systems Manager

DEPARTMENT: Center for Innovation and Impact

REPORTS TO: Vice President, Data Strategy and Systems

About the role

JCC Association of North America is hiring a Data & Systems Manager to join the data team in the Center for Innovation and Impact. The role spans Salesforce and connected systems, surveys, program evaluations, reporting, and other data projects. The team helps colleagues get more from shared systems and improve how information is collected and used, so JCC Association and JCCs across North America can make better decisions and strengthen the JCC Movement and Jewish community.

Within the team, the manager will share responsibility for data and systems work across the organization and may take the lead on specific programs or initiatives as priorities shift. The position may involve occasional travel.

This is a hands-on role for an experienced, resourceful professional who works closely with colleagues and can turn an open-ended request into a finished solution. The manager balances ongoing operations with new projects and owns their day-to-day work, with strategic direction and support from the Vice President, Data Strategy and Systems.

The manager will join as JCC Association prepares to launch its new Salesforce platform, including custom solutions for programs across the organization. The manager will take part in testing and launch training, learn the new workflows alongside colleagues, and help prepare staff to use them. Training on the new platform and its integrations will be provided.

Responsibilities

• Work with program and operational teams, and with JCCs in the field, to understand their goals, identify data or process needs, and recommend practical approaches. Translate those approaches into an organized plan and carry the work through to completion.
• Partner with program teams on data and systems work for specific programs or initiatives as assigned, which may include registration, participant and alumni data, and reporting. Build and test processes, support the staff and JCC professionals who use them, and adjust support as program needs change.
• Develop and manage surveys and other data-collection efforts, including across JCCs, that support program evaluations and organizational decisions. Work with colleagues and JCC professionals on questions, collection methods, and interpretation of results, seeking guidance on more complex methods or analysis.
• Develop data resources for new and ongoing work. Research and verify missing information, assemble usable datasets, and create or improve records and processes where they do not yet exist.
• Maintain data quality and usability. Investigate inconsistencies, reconcile information from different sources, clean and validate records, and manage imports, exports, and updates.
• Support Salesforce and connected platforms, including integrations and user permissions, and manage day-to-day system operations. Monitor information moving between systems, use documentation, AI tools, and other resources to investigate issues and identify solutions, and escalate to colleagues or vendors when additional technical support is needed.
• Develop reports and dashboards, analyze information to answer business questions and show the impact of programs, and communicate findings clearly, including relevant limitations.
• Provide responsive, patient support and training for staff and JCC professionals. Help users understand processes, resolve problems, and use systems confidently; document workflows and solutions for ongoing use.
• Identify recurring problems and opportunities to simplify work, recommend improvements, and test and implement agreed changes.
• Share knowledge and provide coverage across the team’s systems and programs. Manage assignments, communicate progress, and flag risks or decisions requiring guidance.

Qualifications

• Three to five years of hands-on experience with databases or enterprise business systems, including responsibility for data quality, processes, and day-to-day system operations.
• Experience administering a CRM or comparable enterprise system, including setting up fields, forms, and workflows, beyond entering data or running existing reports.
• Strong problem-solving skills and sound judgment. Able to organize work and follow through independently, including when the steps are not already defined.
• Strong spreadsheet skills and experience cleaning, combining, checking, and analyzing data from multiple sources.
• Experience developing survey questions and turning results into usable findings that can be shared clearly with non-technical audiences, including funders. Familiarity with program evaluation and the ability to recognize limitations in data and methods and seek guidance when needed.
• Understanding of how related records, data quality, permissions, and workflows affect the reliability and use of business systems.
• Experience working with colleagues to understand their needs and supporting users with different levels of technical confidence.
• Comfortable using AI tools to support day-to-day work, with sound judgment about data privacy, checking outputs, and when human review is needed.
• Careful attention to accuracy, reliable follow-through, and openness to feedback and continued learning.
• The ability to learn new systems quickly and apply that knowledge to operational needs. Experience with every platform the organization uses is not expected. Salesforce experience is helpful but not required. Experience developing training or working with member organizations is also valuable.

Desired characteristics

The successful candidate will be:

• Helpful and genuinely glad when someone comes to them with a question.
• Curious about why problems recur and determined to fix the root cause.
• A clear explainer, able to make a complicated system make sense to someone who does not work in one.
• Collaborative, quick to ask for help and glad to give it.
• Patient with people and impatient with bad data.
• Energized by building new things, not just maintaining what exists.
• Motivated by JCC Association of North America’s mission.

Additional information

This is a hybrid position, with three days a week in our midtown New York City office. Familiarity with Jewish life is welcome but not required, and we encourage applicants of all backgrounds to apply.

Compensation and benefits

JCC Association offers a competitive salary and benefits package including:

• Salary range is $90,000 to $100,000, annual.
• Medical and dental insurance.
• Eight paid legal holidays and up to 13 paid Jewish holidays. In addition, the office closes early on the eve of major Jewish holidays.
• Paid vacation.
• Sick leave, family leave, medical leave, jury duty leave, and bereavement leave.
• Flexible benefit plan.
• Pre-tax salary deductions for transit.
• Short- and long-term disability.
• Life and accidental death and dismemberment insurance, supplemental life insurance.
• Retirement plan.

JCC Association is proud to be an equal opportunity employer, and we are committed to treating people with compassion and respect. All qualified applicants will be considered for employment without regard to age, race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, marital status, pregnancy, disability, mental disorder, familial status, veteran status, genetic information, or any other protected characteristic as established by law.

About JCC Association

JCC Association of North America, through its three Centers of Excellence—Peoplehood, Talent Development, and Innovation and Impact—leads the JCC Movement, the largest and most inclusive platform for Jewish life in the United States and Canada, which includes nearly 150 Jewish Community Centers and JCC Camps and JWB Jewish Chaplains Council®. Collectively, the JCC Movement engages more than 1.5 million people each week—in person and online. With leadership and support of JCC Association, the JCC Movement strengthens Jewish community, advances vibrant Jewish life, and delivers intentional, measurable impact, locally, continent-wide, and wherever Jewish life is lived. Learn more at JCCA.org or on LinkedIn, Facebook, and Instagram.

How to apply

Interested candidates can submit a cover letter and resume to Morgan Weiss, Vice President, Data Strategy and Systems, at m.weiss@jcca.org.

• Medical and dental insurance.
• Eight paid legal holidays and up to 13 paid Jewish holidays. In addition, the office closes early on the eve of major Jewish holidays.
• Paid vacation.
• Sick leave, family leave, medical leave, jury duty leave, and bereavement leave.
• Flexible benefit plan.
• Pre-tax salary deductions for transit.
• Short- and long-term disability.
• Life and accidental death and dismemberment insurance, supplemental life insurance.
• Retirement plan.