Director, Operations

Reporting to the President and Chief Executive Officer (CEO), the Director of Operations manages the day ­to-day operational infrastructure of the Women Business Enterprise Council Metro NY and Greater DMV (WBEC NY DMV). Duties and responsibilities include managing multiple departments and locations, ensuring that internal systems, vendor relationships, payment processes, sponsor operations, Board administration, workflows, and cross-functional coordination are organized, documented, and executed effectively. The role serves as a key operational partner to the President and CEO by supporting organizational continuity, accountability, and execution. In collaboration and alignment with the Women Business Enterprise National Council (WBENC), the Director of Operations delivers operational excellence in harmony with the WBEC NY DMV mission, vision and strategic goals.

ROLE AND RESPONSIBILITIES

• Collaborate with the CEO and senior leadership to achieve strategic goals by translating priorities into clear operational plans, workflows and accountability structures that broaden programmatic reach and deepen relationships with constituent alliances.
• Direct and coordinate operations activities of WBEC NY DMV and is responsible for maximizing operational effectiveness in support of business objectives.
• Support budget planning and financial oversight with Senior Leadership. Reviews financial statements, sales/activity reports, and other key performance indicators to assess productivity or to identify opportunities for improvement or operational efficiencies to help leadership manage resources.
• Monitor incoming payments, receivables, refunds, and reconciliation items in coordination with finance and accounting support to ensure accurate tracking, documentation, and reporting.
• Maintain vendor, supplier, platform, and external relationship records, including contracts, renewal dates, service issues, key contacts, and budget considerations.
• Support the development, implementation and documentation of department policies, goals, objectives, or procedures in conjunction with board members, organizational officials and WBEC NY DMV leadership.
• Serve as the primary administrative and operational liaison to the Board of Directors of its committees, coordinating meeting logistics, board materials, governance records, annual calendars, and committee support to ensure effective governance.
• Scribe board meeting minutes and track and monitor board actions, directives, and organizational commitments; support preparation of board and committee reports and materials to ensure timely communication, accountability, and execution of board-approved initiatives
• Establish operations training protocols or evaluation to achieve and sustain WBEC NY DMV targets and mission-critical goals.
• Develop operational strategies to sustain organizational growth and consistency with corporate members in conjunction with board members, organizational officials and WBEC NY DMV leadership.
• Understand, recommend, and support the execution of programs aligned with other corporate departments to leverage the organization’s network resources and business relationships.
• Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary, and sets standards for accountability and measurements of success.
• Coordinate and support WBEC NY DMV expansion strategies to include hiring, onboarding, training, and supporting new team members.
• Nurture relationships and build collaborative strategies within the Women Business Enterprise Council Metro New York and Greater DMV (WBEC NY DMV), the Women Business Enterprise National Council (WBENC), and Women Business Enterprises (WBE).
• Oversee measurement and evaluation activities including data collection systems, productivity reports, operational analysis, and long-term evaluation of operational initiatives. Prepare accurate and insightful analysis to inform decisions or activities.
• Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary, and set standards for accountability and measurements of success.
• Maintain internal controls, business continuity/disaster recovery plans, and privacy/data protection/cybersecurity capabilities.
• Serve as owner and provide oversight of all operational technology and systems

ORGANIZATION AND POSITION COMPETENCIES

Customer Experience

• Purpose driven and dedicated to WBE owners to include all diverse constituents in ethnicity and age to grow and build viable and sustainable companies.
• Relationship builder with exceptional communication and collaboration skills to manage diverse relationships with WBEs, corporate members, strategic alliances, WBENC, and WBEC NY DMV management and staff are essential.
• Share knowledge and expertise freely with others.
• Exceptional written and verbal communication skills with the ability to present to all levels within and external to WBEC NY DMV.
• Practice active listening and is attentive to others in conversations and written communications.
• Review and respond to all emails received the same business day or within 24 hours.
• Demonstrate personal flexibility and responsibility.

Technical Performance and Precision

• Perform deliverables as described in the position summary and role and responsibilities listed above.
• Establish priorities, is organized, performs with excellence and a consistent level of high quality, and is masterful in time management.
• Create standard operating procedures (SOPs), quality control plans, work and project management plans, presentations, and other business resources to accomplish deliverables.
• Manage private, sensitive, and confidential matters involving all internal and external customers.
• Perform as part of a team, and individually in a complex, demanding, and high performing environment.

Stewardship

• Eliminate roadblocks or other barriers in order to achieve the WBEC NY DMV mission and strategic goals.
• Complete and submit concise and meaningful reports by the due date and time.
• Cost conscientious and works within budgetary guidelines to manage or reduce expenses.
• Respectfully manage company financial information and resources.
• Manage private, sensitive, and confidential matters involving internal and external customers.
• Consistently act with honor, character, and integrity in support of the organization’s values.
• Persistently protect proprietary information and sensitive data.

Learning and Growth

• Make continual effort to improve competencies, knowledge, skills, and abilities through continuing education, training, advanced degrees, certifications, publishing articles, reading, conducting research, and related opportunities.
• Embrace and value positive and constructive insights that lead to consistent excellence in performance and productivity.

JOB REQUIREMENTS

Education and Experience

• Bachelor's degree in business, finance, human resource management, or related field. A master’s degree is preferred.
• Seven (7) or more years of expertise and professional experience in operations management, ideally in a creative, innovative, and customer focused environment.
• A strong track record of positioning an organization to achieve tangible outcomes.
• Ability to coach and support senior leaders and inspire staff to achieve WBEC NY DMV’s mission and vision.
• Highly organized, flexible, and has the ability to manage or support diverse responsibilities.
• A driving force who manages toward clarity and solutions.
• A successful track record in setting priorities, shaping processes, guiding investment in people and systems, and developing an infrastructure that creates a stronger and more effective organization.
• Thorough understanding of project management and able to work effectively under pressure to meet tight deadlines and goals.
• A consummate team player with excellent interpersonal and written communication and coalition building skills.
• Ability to balance, negotiate, and work with a variety of internal and external stakeholders.
• High level of knowledge and understanding, especially as it relates to operations, program design and replication.
• Personal qualities of integrity, credibility, and a commitment to the vision, mission, culture, and strategic goals of WBEC NY DMV.

Skills and Abilities

• Ability to nurture relationships with diverse groups.
• Ability to analyze processes and policies for impact on customers and proactively suggest changes and recommendations.
• Bring discipline and accountability to the organization to build traction among women-owned businesses and corporate members.
• Excellent verbal and written communication skills including proven abilities to communicate effectively through e-mail, in-person, and executive presentations.
• Outstanding project management skills. Ability to manage multiple projects at one time.
• Proven ability to direct organizational operations, projects or services.
• Ability to bring an advisory approach to role and responsibilities.
• Dependable, accountable, and flexible – willing to role-model WBECNYDMV’s organizational values and leadership approaches.
• Deliver outstanding customer service and can support diverse teams and various work styles.
• Possess a diligent work ethic and critical thinking skills.
• Able to influence, collaborate, and negotiate. Detail oriented and is a self-starter who is proactive in communications.
• Cost conscientious and works within budgetary guidelines to manage or reduce expenses.
• Have demonstrated professionalism and political savvy.

Technology and Equipment

• Advanced to expert experience using Microsoft Word, Excel, PowerPoint, and Outlook; Adobe, and other related software.
• Must have the ability to use multiple office automation software with varied functions to produce a wide range of documents, formats, presentations, reports; and the ability to communicate effectively orally and in writing.
• Must have a private home office space with the ability to locate and maintain office equipment to include computer, videoconferencing resources, telephone, fax, printer, and scanner safely and securely.
• Ability to use internet for research, communications, and training.
• Advanced or exceptional working knowledge of project management and meeting management software.

Language Skills

• Ability to read and write in English, analyze, and interpret documents such as policies, procedure manuals, research information, articles, and various academic and industry periodicals.
• Ability to speak effectively and present information to all levels of internal and external customers. Ability to write routine reports and correspondence.
• Ability to write correspondence that conforms to the prescribed style and format.
• Ability to successfully respond to common inquiries or complaints from other employees, customers, internal and external stakeholders.

Travel

Some travel may be required.

Supervisory Responsibilities

Supervise assigned staff.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to routinely type and operate a keyboard, travel, stand, walk, sit, use hands to finger dexterity, handle, or feel objects tools or controls, teach with hands and arms, climb stairs, balance, stoop, bend, climb, kneel, crouch or crawl, have repetitive motions, and talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision; color vision, peripheral vision, depth perception, and the ability to adjust focus.

This position is not exposed to conditions and hazards, and/or dangers such as chemicals, blood, noise levels, extreme temperatures, poor lighting, fumes, wetness, vibrations, etc.

WORK ENVIRONMENT

Ability to work in a progressive and fast paced entrepreneurial environment is required. Must be self-motivated, able to work independently, and also as a part of a team.

EMPLOYER DISCLAIMER

This position description is not, nor is intended to be, a contract between the Women Business Enterprise Council Metro New York and Greater DMV (WBEC NY DMV) and the employee hired for this position. This document is not intended to list every duty an employee in this position could be required to perform. The WBEC reserves the right at its discretion to change the duties outlined herein or may request the employee to perform duties that are not listed. The company may use this position description to assist in evaluating the employee’s performance or to make other appropriate job-related decisions.

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Retirement plan
• Parental leave

• Ability to read and write in English, analyze, and interpret documents such as policies, procedure manuals, research information, articles, and various academic and industry periodicals.
• Ability to speak effectively and present information to all levels of internal and external customers. Ability to write routine reports and correspondence.
• Ability to write correspondence that conforms to the prescribed style and format.
• Ability to successfully respond to common inquiries or complaints from other employees, customers, internal and external stakeholders.