Closing Associate - Oakland

The Position

This is an awesome opportunity for someone ready to use their skills to provide support to the Closing department. Key responsibilities include providing essential administrative and operational assistance to ensure loan files comply with SBA requirements and meet closing, submission, and funding deadlines. This role is vital in delivering exceptional customer service and building strong relationships with TMC clients, attorneys, lenders, and title and escrow contacts.

The perfect person for this role enjoys working independently and is good at time management and multitasking with exceptional attention to detail.

This role is based in our Oakland office and requires office attendance Monday – Friday.

Responsibilities

• Reviewing new files in Closing.
• Preparing and managing documents.
• Coordinating communication with internal and external parties.
• Organizing and tracking tasks to ensure timely processing.
• Handling incoming and outgoing mail.
• Reviewing submissions and preparing CSAs.
• Organizing and uploading documentation.

Closing Support & Documentation Management

• • Work alongside the Closing Officer to ensure files transferred to the Closing Department meet all requirements.
  • Audit all platforms and note any missing/pending items for the Closer.
  • Review entity documentation, pull current information listed on state SOS.
  • Communicate with lenders and escrow officers to ensure close of escrow deadlines are met.
  • Monitor and update Box with documents Closers provide such as recorded Reconveyances.

Closing Packages & File Reviews

• • Prepare and submit closing packages under the Streamlined Closing Procedures, ensuring accuracy and completeness.
  • Work with attorneys and district counsel to resolve discrepancies and submit responses.
  • Assist in managing and auditing Complete File Reviews (CFR) for SBA compliance, ensuring missing items are collected.

Customer Service & Communication

• • Act as a liaison between Closing Attorneys and their staff. Assist in questions from our partners at SBA, Guidehouse and CSA.
  • Answer questions regarding the closing process and documentation requirements.

CSA & Loan Funding

• • Prepare and review CSA documents for each loan funding, ensuring accuracy and timely submission.
  • Follow up on CSA alerts and notifications to ensure timely loan funding.
  • Work with the Accounting Department to confirm lender participation fee payments.
  • Track and confirm debenture funding with CSA.
  • Update the digital and physical files on each loan with documents and clearances.

Collateral & Custody File Management

• • Prepare collateral and custody files for submission to SBA Service Centers.
  • Track sent and received checklists to ensure proper documentation handling.
  • Process and follow up on reconveyances of 504 interim loans.

Administrative & Compliance Support

• • Manage ACH data entry and wire confirmation emails.
  • Process tax service requests and ensure compliance.
  • Process and file incoming and outgoing mail received in the Oakland office.
  • Scan and upload documentation to online platforms, noting missing items and ensuring accuracy.
  • Assist with various administrative tasks, such as obtaining signatures, filing, faxing, scanning, generating FedEx labels, and creating templates/forms as needed.
  • Provide backup support for phone and front desk operations as needed.
  • Attend training sessions regularly to stay updated on changes to forms and procedures.

Qualifications

• • Bachelor's degree from a four-year college or university and 2-4 years of related experience; or equivalent combination of education and experience.
  • Knowledge of SBA loan documentation procedures, CDC experience, SBA experience, and/or commercial real estate lending experience highly recommended.
  • Notary certification and working knowledge of CRM databases preferred (Salesforce, BOX, Ventures a plus).
  • Excellent time management and project management skills, with the ability to track and manage details for multiple clients and projects in a fast-paced environment.
  • Strong attention to detail without compromising deadlines or focus.
  • Exceptional written and verbal communication skills, including professional email etiquette.
  • Strong problem-solving abilities and ability to work independently.
  • Ability to interact and collaborate effectively with diverse personality types and organizational levels.
  • Proficiency in MS Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Strong customer service and phone etiquette skills.

Company Culture

At TMC Financing, we are a close-knit team of dedicated professionals passionate about helping small businesses thrive. Our headquarters are located in the vibrant Uptown Oakland, CA, where our casual and collaborative office atmosphere fosters creativity and innovation. We even welcome four-legged friends at work, making our environment as friendly as it is dynamic.

We offer a comprehensive and competitive benefits package designed to support your professional growth and personal well-being:

• • Flexible Schedules: Balance work and life with adaptable scheduling options.
  • Comprehensive Benefits: Enjoy excellent health, dental, and vision plans.
  • Generous Time Off: Receive a generous vacation and holiday package.
  • Workplace Perks: Benefit from weekly catered lunches, free snacks and beverages, and company-paid commuter checks.
  • Health & Wellness: Access gym reimbursement and other wellness initiatives.
  • Parental Leave: Paid maternity and parental leave to support your growing family.
  • Professional Growth: Participate in ongoing training and development opportunities.
  • Recognition & Rewards: Celebrate your hard work with parties, matching charity donations, and acknowledgment programs.
  • Growth Opportunities: We prioritize internal promotions whenever possible.

Apply Now

If you are interested in joining our team, email your resume to

jobs@tmcfinancing.com.

TMC Financing is an EOE. Thank you for your consideration.

The base pay for this role starts at $28.00 per hour plus incentive and bonus.

We offer a comprehensive and competitive benefits package designed to support your professional growth and personal well-being:

• • Flexible Schedules: Balance work and life with adaptable scheduling options.
  • Comprehensive Benefits: Enjoy excellent health, dental, and vision plans.
  • Generous Time Off: Receive a generous vacation and holiday package.
  • Workplace Perks: Benefit from weekly catered lunches, free snacks and beverages, and company-paid commuter checks.
  • Health & Wellness: Access gym reimbursement and other wellness initiatives.
  • Parental Leave: Paid maternity and parental leave to support your growing family.
  • Professional Growth: Participate in ongoing training and development opportunities.
  • Recognition & Rewards: Celebrate your hard work with parties, matching charity donations, and acknowledgment programs.
  • Growth Opportunities: We prioritize internal promotions whenever possible.