HICAP Medicare Advocate I

The Organization

Legal Assistance for Seniors (LAS) is a 501(c)3 nonprofit serving Alameda County older adults. LAS provides individual counseling and community education through its Health Insurance Counseling & Advocacy Program (HICAP). Counseling is provided to Medicare beneficiaries in the areas of Medicare, supplemental coverage including Medicare Advantage and prescription drug plans, low-income assistance programs, and long-term care insurance. Through its Legal Services Program, LAS provides legal advice and information, representation in court and administrative hearings, referrals to other community resources, and community education in several legal practice areas, including: prevention of elder abuse, consumer law, public benefits, housing, guardianships, naturalization, and health law.

The Role

The HICAP Medicare Advocate I will support the HICAP department by performing a wide range of administrative, client-facing, and case-related tasks. This position will be responsible for scheduling client appointments and providing direct counseling to clients on their Medicare rights and options. This position will also deliver educational presentations and provide administrative and programmatic support. The HICAP Medicare Advocate I will help create a welcoming office space for both HICAP Counselors, clients, and staff. This position is funded by a one-year grant and is contingent upon continued funding, which is anticipated but not guaranteed.

Duties and Responsibilities include but are not limited to:

1. HICAP appointment scheduling
   1. Use HICAP scheduling system to make client appointments and send confirmations and reminders
   2. Oversee and update the appointment calendar as needed
2. Direct client assistance
   1. Maintain HICAP Counselor registration
   2. Provide direct counseling to clients and complete client intakes
   3. Review volunteer HICAP Counselor intakes for accuracy and quality assurance
3. HICAP program support
   1. Review and update client fact sheets
   2. Send relevant handouts to potential clients and counselors as needed, mail hard copies to HICAP Counselors
   3. Maintain inventory of current fact sheets and publications; manage the in-office and online libraries
   4. Regularly attend HICAP team meetings
4. Outreach program support
   1. Maintain registration as a Community Educator; deliver educational presentations and staff outreach events throughout Alameda County
   2. Provide administrative support for outreach program; pack and unpack bags for outreach events
   3. Assist with special projects and perform other duties as assigned

Qualifications

Required:

• High School Diploma or higher
• Excellent verbal and written communication skills
• Ability and patience to gather detailed client information, and create clear and concise summaries for HICAP Counselors
• Self-motivated and able to work independently and as part of a team
• Detail oriented and organized
• Commitment to serving the underserved; sensitivity towards older adults and persons with disabilities
• Computer proficient, including Outlook, Word, PowerPoint, Excel, and database knowledge

Preferred:

• Bilingual desired
• Customer service experience

Working conditions & physical requirements

• Ability to sit for extended periods and alternate between sitting and motion tasks frequently
• Ability to use phone and computer systems for long periods of time
• Ability to work independently and as part of a team
• Ability to travel within Alameda County for outreach events

Compensation and Benefits:

• This is a non-exempt position with a salary of $27.22 per hour
• 35-hour work week
• Four weeks of vacation and two weeks of sick leave per year accrues from the first day of hire.
• Three personal days per year, available immediately
• Generous paid holidays each year (13-15)
• 100% employer-paid medical, dental, vision, and life and AD&D insurance starting on the first day of employment. Dependent care coverage available at employee’s cost.
• Healthcare and dependent care pre-tax flexible spending accounts.
• Additional employee-paid elective benefits for Critical Illness and Accident, Life and AD&D, and Disability Insurance are available.
• Robust additional benefits, including an Employee Assistance Program, Caregiver Support Program, Adoption Assistance, Health Care Advocacy, and Financial Wellbeing Support.
• Eligibility for Safe Harbor Employer contribution of 3% of salary after 15 weeks of continuous full-time employment, no match required, 100% vested from the start.

To Apply: Please email a cover letter and resume in a PDF format to jobs@lashicap.org with the subject line “HICAP Medicare Advocate I.” Deadline for applications is midnight PST, October 11, 2026. Interviews will be conducted on a rolling basis. In your cover letter please address the following:

LAS serves an extremely diverse population. Our clients include seniors, people with disabilities, low income members of our community, LGBTQ individuals, and people of color. How do you think your experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural humility and diversity? Feel free to think broadly about your response to this question.

To review our agency DEI Vision, visit our website: Diversity, Equity, and Inclusion (DEI).

Please note that if offered a position, some funding sources require staff to be fingerprinted. Bear in mind that not all items on record would preclude a candidate from eligibility.

Legal Assistance for Seniors is an Equal Opportunity Employer and does not discriminate based on race, color, religion, religious creed (including religious dress and grooming), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity or expression, age, sexual orientation, veteran and/or military status, protected medical leaves (requested or approved for leave under FMLA or CFRA), domestic violence victim status, political affiliation, or any other status protected by law.

• 35-hour work week
• Four weeks of vacation and two weeks of sick leave per year accrues from the first day of hire.
• Three personal days per year, available immediately
• Generous paid holidays each year (13-15)
• 100% employer-paid medical, dental, vision, and life and AD&D insurance starting on the first day of employment. Dependent care coverage available at employee’s cost.
• Healthcare and dependent care pre-tax flexible spending accounts.
• Additional employee-paid elective benefits for Critical Illness and Accident, Life and AD&D, and Disability Insurance are available.
• Robust additional benefits, including an Employee Assistance Program, Caregiver Support Program, Adoption Assistance, Health Care Advocacy, and Financial Wellbeing Support.
• Eligibility for Safe Harbor Employer contribution of 3% of salary after 15 weeks of continuous full-time employment, no match required, 100% vested from the start.