Program Coordinator

Description

About SHF: Founded in 1969, Settlement Housing Fund is a nonprofit affordable housing organization. We own and operate 3,147 affordable apartments across New York City and are currently creating and preserving additional 3,031 apartments. We provide social services through on site support to ensure housing stability for tenants who have transitioned from shelters into permanent housing at our buildings and those of other owners. We serve as an HDFC nominee to provide private developers with access to City financing to expand the supply of affordable housing. We are a leader in tenant selection and affirmative fair housing, leasing hundreds of units annually for other affordable housing owners.

JOB SUMMARY: The Program Coordinator is responsible for overseeing the day to day social services operations at a residential building participating in the NYC Department of Social Services (DSS) AHS Master Lease program. Under the direction of the Program Director, the Program Coordinator is tasked with providing ongoing guidance and support to Tenant Services Coordinators to ensure the delivery of high quality tenant services, accurate data management, and timely reporting to HRA. This role includes direct supervision of Tenant Services Coordinators and ensures that all program activities, documentation, and service delivery meet contractual, regulatory, and compliance standards.

Job Duties include but not limited to:

• Manage daily program operations to ensure smooth delivery of tenant services and compliance with DSS/HRA requirements.
• Provide direct supervision, guidance, and performance oversight to Tenant Services Coordinators, including regular check ins, coaching, and support with complex cases, to ensure consistent, high quality support to households.
• Monitor service delivery workflows to ensure timely completion of intakes, assessments, service plans, referrals, and follow up.
• Support escalated tenant concerns and collaborate with staff to resolve issues related to housing stability, benefits, repairs, inspections, and lease related matters.
• Oversee data entry, documentation quality, and timely submission of service notes, goals, assessments, and referrals.
• Maintain accurate tracking systems for lease agreements, occupancy records, service delivery milestones, and program outcomes.
• Prepare monthly, quarterly, and annual reports for internal use and for submission to HRA and other stakeholders.
• Ensure compliance with all contractual, regulatory, and agency documentation standards.
• Identify local referral resources, community partners, and supportive services to enhance program offerings.
• Conduct annual tenant needs assessments and collaborate with the Program Director to design programming and policies responsive to those needs.
• Assist in developing and implementing tenant engagement strategies, workshops, and supportive programming.
• Participate in weekly staff meetings and contribute to program planning and improvement initiatives.
• Serve as a primary liaison between program staff, property management, and DSS/HRA representatives.
• Coordinate closely with the Program Director to align program goals, address operational needs, and support strategic planning.
• Provide coverage and support for the Program Director as needed.
• Perform other duties as reasonably assigned.

Qualifications

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree in Social Services, Public Administration, or related field required. LMSW or MSW preferred, or master’s degree in related discipline.
• Minimum of 3 years of program coordination or supervisory experience, preferably in housing or human services.
• Strong proficiency in Microsoft Office and database management systems required.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast paced environment.
• Knowledge of various city social service agencies and community based organizations related to housing and homelessness preferred.
• Bilingual a plus but not a requirement.
• Ability to work Monday through Friday, consistent 8 hour shift with an unpaid hour for lunch.
• Ability to travel within the NYC area using public transportation. Ability to work successfully in a hybrid environment.
• Ability to relate to people of diverse backgrounds.
• Commitment to providing affordable housing for low to moderate income population.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job.

• The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 20 pounds.
• The ability to travel within the NYC area using public transportation.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.
• The noise level in the work environment is usually moderate.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job related duties requested by their supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and subject to changes in business necessity.

Settlement Housing Fund, Inc. is proud to be an Equal Opportunity Employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of an employee. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of you as an employee. You may be asked to perform other duties as required.

• 4 weeks of vacation time annually for new employees
• 12 federally recognized holidays, plus a floating holiday
• A 35-hour work week
• Hybrid work model
• Medical, dental, and vision
• 12 weeks of paid parental leave
• Paid prenatal leave
• Summer Fridays
• Flexible spending account – pretax health and dependent care
• Company paid basic life insurance, AD&D and Long-term disability insurance
• Commuter benefits (transit & parking)
• Pet insurance
• Identity theft and legal insurance
• 403b – with company match and 100% vesting day 1
• Customizable supplemental insurance
• Mental health support
• Tuition reimbursement
• And more!

Bilingual in Spanish or other languages a plus (not a requirement)