Director, Member Engagement

About SoCalGrantmakers

SoCal Grantmakers (SCG) is the regional association for philanthropists and grantmakers working to make a difference in Southern California communities and worldwide. SCG’s mission is to mobilize philanthropy to learn and take bold action by acting as a leadership hub for its members to connect, improve their grantmaking, and amplify their independent efforts through collaborative work.

SCG is a philanthropy-supporting organization and nonprofit located in Downtown Los Angeles, California, that champions effective philanthropy across eight Southern California counties: Los Angeles, Orange, Kern, Riverside, San Bernardino, San Luis Obispo, Santa Barbara, and Ventura. Our community includes approximately 300 members representing the spectrum of philanthropy, including corporate givingprograms, family foundations, public foundations, individual philanthropists, private, independent, operating and community foundations, philanthropic advisors, government grantmakers, and grantmaking 501(c)3 organizations.

SCG is also part of Philanthropy California, an initiative of Northern California Grantmakers, SoCal Grantmakers, and Catalystof San Diego & ImperialCounties. Our alliance’s combined membership represents more than 700 philanthropic organizations investing billions every year to support communities across the state, the country, and worldwide.

Internally, SCG strives to be an anti-racist organization. We recognize and support the leadership, well-being, and identities of our staffas our most valuable resource. SCG is governed by a Board of Directors and managed by a dedicated staff across five different departments, including: Finance &

Operations, Knowledge& Communications, Membership & Sustainability, Programs& Conferences, and Public Policy & Philanthropy CA. For more information, please visit our website at www.socalgrantmakers.org.

Our core valuesare:

• Boldness: We embrace taking risks and placingbig bets.
• Community: We believein the power of collaborating with our membersand partners across sectors, viewpoints, and experiences.
• Equity: We work to address structural inequities and transform those barriers into opportunities for all people.
• Impact: We work to createmeaningful and lastingchange in the world aroundus.
• Inclusion: We believein environments where all are welcomed, respected, supported, and valued to fully participate.
• Leadership: We play a powerful role to advancecommunity-led solutions, civic partnerships, and public policies for transformative change.
• Learning: We encourage curiosity and creativity as crucialtools that help us addressand adapt to the complex, fast-changing challenges we face.
• Racial Equity:We explicitly consider and name race amongstother indicators of identity when exploring structural and root causes of disparities.

About the Membership & Sustainability Team

The Membership & Sustainability Team (MST) includes the Vice President, Membership & Sustainability; Director, Member Engagement; Coordinator, Membership; Director, Grants &

Sustainability; and Coordinator, Grants & Sustainability. MST is responsible for member recruitment, engagement, retention, and dues. In addition, resource development – including grants, sponsorships, and fiscal sponsor income – is a key focus area of the team.

About the Role

The Director, Member Engagement (DME) leads day-to-day member engagement efforts while shaping long-term strategies for retention and growth. This is an external-facing fundraising position based in Los Angeles, focused on prospecting, cultivating, soliciting, onboarding, and stewarding members to strengthen and expand SCG’s network. The DME maintains an active presence in the philanthropic community, attending events and convenings to stay informed about emerging needs and trends while also building relationships with current and prospective members.The DME partners closely with the Vice President and the Director, Grants & Sustainability to align member experience with revenue goals and organizational priorities. The DME also manages the Coordinator, Membership.

Role Level & Competency Alignment

This role is alignedto SCG’s PeopleManager competency framework. People managers at SCG are expected not only to lead their own work, but to translate expectations into clear, equitable, and

actionable team practices. In this role, strong candidates will demonstrate:

• ability to build trustand set clear expectations
• feedback and accountability practices that support growthand clarity
• ability to delegate, support,and develop others
• skill in strengthening team processes, workflows, and handoffs
• cross-functional collaboration and alignment with broader organizational goals
• ability to apply equityin supervision, decision-making, delegation, and evaluation

Key Responsibilities

Member Retention &Engagement (35%)

• Build and sustain strong relationships with current members through regular in-person and virtual meetings, correspondence, sector events, and other opportunities in Los Angelesand throughout Southern California.
• Solicit and incorporate member feedback into engagement strategies.
• Develop and managemember engagement campaigns, tactics, and materials that advance retention and engagement goals.
• Lead high-level or sensitive renewalsolicitations, activating other relationship leads when appropriate; the Coordinator, Membership manages routine renewals.
• Identify at-riskand lapsed membersand lead targetedre-engagement efforts.
• Surface potential grant and sponsorship opportunities that emergethrough relationships with members and elevate those opportunities to the appropriate functional lead.

Member Recruitment & Onboarding (35%)

• Maintain an active presence in the philanthropic community throughout Los Angeles and Southern California, participating in external opportunities to build relationships and identify prospective members.

• Conduct one-on-one meetingsand personalized outreachto understand prospective members’ interests, communicate SCG’s value, and convert prospects into members.
• Partner with the Director, Grants & Sustainability on prospect cultivation and outreach, drawing on research and briefing support from MST’s Coordinators.
• Activate the Vice President, CEO, board members,and other SCG colleagues in cultivating and soliciting strategic prospects, as appropriate.
• Collaborate with the Vice Presidentand the Knowledge & Communications team to develop recruitment campaigns and cultivation materials.
• Refine the new member journey,including onboarding strategies, systems, and collateral, and guide continuous improvement based on member feedback and engagement data.
• Oversee the onboarding process led by the Coordinator, Membership, and participate in new and returning member orientations, both virtual and in person.
• Ensure that relevantSCG staff understand new members' organizational interests and membership goals.

Membership Strategy (20%)

• Translate MST's membership strategyand goals into annual work plans and priorities.
• Establish, track, and evaluate performance measures for member recruitment, engagement, retention, and related revenue goals across SCG's programs and communications, using Salesforce reports and other tools.
• Regularly share membership data, trends, forecasts, and revenue performance with the Vice President to inform annual goals and ongoing planning.
• Lead or supportmembership-related special projects,including dues structure and pricing reviews, membership eligibility, and other initiatives designed to strengthen membership systems and experience.

Team Leadership & Operations (10%)

• Manage the Coordinator, Membership, setting clear responsibilities and expectations, and providing supervision, performance evaluation, and professional development opportunities.
• Develop and refineinternal workflows, documentation, and handoffs relatedto member prospecting, engagement, and retention.
• Collaborate closely with the Director, Grants & Sustainability and Vice President, Membership & Sustainability to coordinate priorities, relationship management, and data accuracy.
• Participate in team and staff meetings,trainings, and organizational initiatives, as needed.

Qualifications & Skills

Qualifications

• Based in Los Angeles.
• Bachelor’s Degree,or AA degree or high school diploma/equivalent plus relevantexperience.
• Minimum 5 years of experience in a similarcapacity in the nonprofit/philanthropic sector.
• Able and willingto attend sector meetings, convenings, and eventslocally and, on occasion, across Southern California.
• Demonstrated success in relationship-based fundraising, including prospect cultivation, solicitation, and securing financial commitments.
• Proven abilityto manage multiple projectsunder deadlines.
• Demonstrated commitment to equity and inclusion in work, relationships, or decision-making.
• Demonstrated abilityto navigate evolvingpriorities with sound judgment and follow-through.

Skills

• Excellent interpersonal skills.
• Expert at communicating organizational value and making compelling fundraising and membership solicitations.
• Strong technology skills,including advanced Microsoft Office and databaseexperience required (Salesforce a plus).
• Excellent organizational and administrative skills.
• Excellent writing and research skills.
• Absolute commitment to confidentiality of member info.
• Ability to work collaboratively across roles, teams, and stakeholders, including proactive communication and coordination, and consideration of downstream impactsof work on other teams and stakeholders.
• Equity and inclusion in practice, includingapplying SCG’s equity values in all aspects of work, contributing to inclusive and respectful working relationships, and identifying opportunities to reduce barriers and improve access.

Salary & Benefits

The salary range for this position is $95,000.00 to $125,000.00 commensurate with experience and aligned with SCG’s compensation practices.

SCG offers:

• Hybrid/remote work opportunity
• 36-hour work week
• Paid vacation and sick leave
• Employer contribution to 403b plan
• Up to 100% employer-funded comprehensive medical, dental and vision coverage
• 14 paid holidays, including two floating holidays
• Office closure from December 24 through New Year’s Day
• Monthly wellness stipend

Final salary placement within the posted range is based on role requirements, relevant experience, internal equity, and SCG’s compensation practices.

• Hybrid/remote work opportunity
• 36-hour work week
• Paid vacation and sick leave
• Employer contribution to 403b plan
• Up to 100% employer-funded comprehensive medical, dental and vision coverage
• 14 paid holidays, including two floating holidays
• Office closure from December 24 through New Year’s Day
• Monthly wellness stipend