Coordinator of Data and Evaluation

Duties and Job Responsibilities:

Data & Systems Support

• • Maintain and update records in the Institute’s Salesforce database, including data entry, record updates, and routine report or list generation.
  • Provide front-line user support to program staff using the database; escalate system configuration changes, new builds, or integration needs to the Director of Finance and Operations or an external Salesforce consultant.
  • Assist with data cleaning, de-duplication, and migration tasks as assigned.
  • Help maintain existing data collection tools (applications, intake forms, assessments, service-delivery and feedback forms), ensuring forms are distributed, collected, and filed correctly.
  • Collaborate with the Digital Literacy & Data Support Associate and program staff across the Institute to gather the data needed for Salesforce, the Human Services Case Management Application, and related reporting tools; this role does not have supervisory authority over the Associate, who reports administratively to the Director of Finance and Operations.

Reporting Support

• • Pull, organize, and format program data for internal reports, funder reports, dashboards, and other materials using established templates.
  • Respond to routine data requests from program and leadership staff.
  • Update and maintain existing dashboards; flag data discrepancies or anomalies to the supervisor.

Evaluation Support

• • Support the implementation of evaluation plans, metrics, and KPIs designed by the Director of Finance and Operations or in collaboration with program leads
  • Conduct quality-assurance checks on data entry and reporting (e.g., spot-checks for missing, duplicate, or inconsistent records) and flag issues for resolution.
  • Assist in preparing materials that translate program data into clear summaries for staff, leadership, and funders.

Other Duties

• • Attend Institute events as required.
  • Other duties as assigned.

Required Skills/Abilities:

• • Proficiency in Excel or Google Sheets; familiarity with Salesforce or another CRM/database is a plus (training provided).
  • Strong attention to detail and comfort with repetitive data-entry and quality-assurance tasks.
  • Ability to follow established data collection, entry, and reporting protocols accurately and consistently.
  • Good written and verbal communication skills.
  • Ability to manage multiple routine tasks, meet deadlines, and work well under supervision.

Required Physical Abilities:

• • Lift a ream of paper.

Education and Experience:

• • Bachelor’s degree preferred (or equivalent combination of education and experience); Associate’s degree with relevant experience will be considered.
  • 0–2 years of experience in data entry, administrative support, research, or evaluation settings. Experience with justice-involved populations or higher education is a plus.

Compensation, Growth Path & Funding Note

This role is funded primarily through city contracts (renewed on a multi-year cycle) and foundation grants. As with all positions at IJO, compensation decisions are reviewed annually as part of the fiscal year budgeting process and are not automatic.

Full benefits package after 30 days of FT employment

Annual Leave

Sick Leave

Company-sponsored holidays