Training Support Staff-II (Bilingual-English/Arabic)

Title: Training Support Staff-II

Department: Training

FLSA Status: Non-Exempt

Pay Rate: $18/hr.

Although this is an entirely remote position, we are currently only able to accept applications from candidates based in Pennsylvania or New Jersey.

Description

In support of Beck Institute's mission to improve lives worldwide through excellence and innovation in cognitive behavior therapy, we are seeking a Training Support Staff-II to support our live and virtual professional training events and examinations, while providing customers with prompt, professional service in both English and Arabic.

Duties

Live (Virtual) Examination Support. Conduct examinations in either Arabic or English, based on the examinee's language needs. Responsibilities include:

• Verify examinees' identities and facilitate scans of their workspaces and exam areas.
• Review exam instructions and rules with examinees, assist with technical issues, and monitor exam activity throughout the examination.
• Manage Zoom sessions, including opening and closing meetings, and maintain accurate examination records.

Live (Virtual) Event Support. Facilitate the virtual training experience for the faculty/presenters and trainees. Responsibilities include:

• Monitor the training event chat; respond to/redirect trainee inquiries as applicable
• Troubleshoot low complexity tech issues
• Mute/unmute trainees
• Start/stop/manage breakout rooms

Schedule

The TSS-II is a non-exempt, part-time, hourly position. TSS-IIs are scheduled on an as-needed, as-available basis, with the work primarily occurring between 8:30AM – 4:30PM, ET, although evening and weekend opportunities may present. The live events that the TSS-II will be asked to support will range from 90 minutes to 3 days (with the standard workshop “day” being 8 hours with a 1-hour lunch.) The proctored exams are 2 hours at a time.

Interested candidates should possess:

• Strong proficiency in English and Arabic, with a native-level fluency or equivalent skills
• Outstanding interpersonal, verbal/written communication and keen listening skills.
• A high degree of availability
• Reliable internet
• Experience with, or at a minimum, familiarity with videoconferencing applications
• A willingness and ability to engage in extensive screentime
• Availability to start no later than January 2027

Psychology background or familiarity with CBT is preferred. Experience with Salesforce is highly desirable.

Compensation & Training

• This position pays $18/hour
• Beck Institute will provide hired staff with a Beck Institute Zoom account, email address, and laptop.
• Hired candidates for this part-time position will participate in a paid virtual training session that will cover role orientation and a Zoom introduction prior to their supporting any live events.

Work Location

• This is a 100% remote position, but we are currently only able to accept applications from candidates located in Pennsylvania and New Jersey.

Strong proficiency in English and Arabic, with a native-level fluency or equivalent skills