Project Manager, IT and Systems

ABOUT ETHOS

Ethos is a private, non-profit organization that is dedicated to promoting independence, dignity and well-being among the elderly and disabled through quality, affordable and culturally appropriate home and community-based care. As a state-authorized Aging Services Access Point (ASAP), Ethos administers the Money Management, Nutrition, Long Term Care Ombudsman, Healthy Aging, and SHINE Programs for the entire city of Boston and also coordinates all the non-institutional home and community-based services for elderly and disabled residents of the southwest Boston neighborhoods of West Roxbury, Hyde Park, Roslindale, Jamaica Plain, and Mattapan. Visit www.ethocare.org for more information.

EO/AA/VEV/Disabled Employer -----Ethos Affirms and Supports Diversity

CORI background check required

Ethos encourages vaccination to safeguard the health of our employees and their families, our clients and visitors, and the community at large from respiratory illness.

Applicants applying for this position must not now, nor at any point in the future, require sponsorship for employment.

Are you looking for a career working with an agency that makes a difference and impacts the lives of others?

Ethos is currently seeking a Project Manager for Information Technology and Systems to lead our well-established IT department. This is a full-time exempt position that requires in-office presence with the potential for a hybrid work schedule. The current starting salary range is $90,000 - $110,000 annual and includes an excellent benefit package.

The Project Manager, Information Technology & Systems, is responsible for the planning, scheduling, resource management and leadership of technology projects and initiatives, adhering to best practices in project management to facilitate project closure on time and within budget. This role leverages internal and external resources to deliver projects identified by the Senior Leadership Team as strategic priorities, overseeing quality control throughout the life cycle of the project. In addition to project leadership, the Project Manager, Information Technology & Systems will also serve as the in-house leader of the IT organization, overseeing managed service providers for Infrastructure management and maintenance as well as overseeing and supporting the internal IT Service Management team.

MAJOR RESPONSIBILITIES:

• • Work closely with the Senior Leadership Team and evolving strategic plan to identify and prioritize technology and systems related projects.
  • Assist in the investigation of new technologies that will improve workflow, processing speeds, and services related to infrastructure and mission critical business systems.
  • Lead the planning and implementation of IT projects, including defining project scope, goals, and deliverables.
  • Communicate effectively across the organization and project resource team to identify and mitigate barriers to project completion and minimize financial and compliance related risks.
  • Identify and facilitate the budget allocation, business unit ownership and internal/external supports required for projects related to the technology landscape of the organization.
  • Coordinate with cross-functional teams, stakeholders, and vendors to ensure successful project delivery.
  • Monitor and report on project progress, identifying and resolving issues and risks as they arise.
  • Ensure all project documentation is complete, accurate, and maintained according to organizational standards.
  • Supervise and support IT team members, leading as a mentor/coach with good humor and recognition of how to help each individual team member come to work every day with a joyful and productive attitude.
  • Support the implementation of improved workflows, procedures, policies and systems for efficiency and customer service within the IT Service Management department.
  • Oversee ticketing system, delegate tickets as needed, support analysts in ticket completion as needed, and analyze trends to improve service delivery and performance.
  • Ensure appropriate task delegation across internal and external resources.
  • Manage technology and systems related vendor relationships, life-cycle planning, product renewals and contracting.
  • Represent the organization with a positive, professional attitude when communicating with staff, clients, and visitors.
  • Perform other related duties as assigned

QUALIFICATIONS:

• • Bachelor’s degree or equivalent experience combined with relevant industry-specific certifications are required. Relevant certifications for this role are project management (PMP), ITIL, ITSM, etc.
  • 5+ years of experience in a technology related field.
  • 3+ years of staff supervision or leadership, preferably within a non-profit or healthcare organization and preferably with a mentor/coach leadership philosophy.
  • Project Management certification and/or a proven and very strong track record in successful project execution, with a particular preference for Agile project management methodologies.
  • Knowledge of contracting, budgeting and managing a combination of internal and outsourced resources as part of a project team.
  • Strong leadership, communication, and organizational skills.
  • Ability to manage multiple priorities and work effectively under pressure.

Ethos is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Benefits include:

• Vacation time = starting at 3 weeks per year, accrued bi-weekly; 4 weeks after 3 years
• Sick time = 12 days per year accrued bi-weekly; Sick Time conversion to additional vacation hours
• Personal time = 1 week per anniversary year
• 14 holidays plus your birthday off!
• Health Insurance at the beginning of the month following hire (with a choice of over 30 health insurance plans with varied premium rates; most available for purchase with zero to little monthly employee cost).
• Dental insurance - 75% premium paid by Ethos
• VSP – Vision Insurance Plan
• Ethos paid life insurance at one time annual salary (100k max).
• Ethos paid Long-Term and Short-Term disability insurance
• 403(b) Retirement Plan with employer discretionary contribution
• Credit union
• Pre-tax deductions (medical, dependent care and transportation)
• Expanded Learning – Professional Development - Employee Assistance Program (EAP)