Case Management Supervisor — Family Residential Shelter (Trauma-Informed Leadership)

Bethany House Services believes every family deserves stability, dignity, and a path to lasting well-being. We combine trauma-informed care with practical supports to help families secure housing, build economic self-sufficiency, and flourish. We’re a collaborative, mission-driven team that values empathy, cultural humility, and bold, hopeful action.

The Role We’re seeking a dynamic Case Management Supervisor to lead our case management team, oversee high-quality services for families, and drive measurable outcomes. You’ll supervise Case Managers, manage a caseload of 10-12 families, ensure program compliance, and partner with shelter leadership, direct service staff, and community resources to deliver client-centered, strength-based support.

What You’ll Do

• Lead with HEART: Supervise and support a team of case managers to deliver trauma-informed, client-centered services that promote housing stability and well-being.
• Grow People, Grow Impact: Provide regular supervision, coaching, and professional development; cultivate a positive, inclusive shelter culture and strong team morale.
• Optimize Service Delivery: Facilitate weekly team meetings, coordinate caseload distribution, and strategize to prevent burnout and ensure equitable support.
• Ensure Excellence: Review and sign off on service plans, case notes, and discharge plans; maintain quality, consistency, and policy compliance.
• Collaborate for Success: Work with shelter staff, housing partners, employers, and service providers to secure resources and expand opportunities for families.
• Monitor & Improve: Track timeliness and effectiveness of interventions, identify barriers, and implement corrective action; use data to inform improvements.
• Champion Accessibility: Ensure culturally responsive practices and accessibility for clients from diverse backgrounds.
• Compliance and Quality: Maintain HIPAA-compliant records, SOPs, and reporting for funders and regulators; conduct chart audits and quality assurance.
• Data-Driven Leadership: Prepare metrics and reports for leadership; support continuous quality improvement initiatives in case management.

What Success Looks Like

• Families experience clear, compassionate, goal-oriented case management that advances housing stability and economic self-sufficiency.
• A thriving, supported case management team with low burnout and strong collaboration.
• Compliance and data integrity across all records, with actionable insights driving program improvements.
• Strong partnerships with community resources that expand client opportunities.

Who You Are

• Licensed professional: LCSW, LSW with supervisory designation, or equivalent licensed case manager (Ohio). Master’s in Social Work (MSW) or equivalent required.
• Experienced: Minimum 2 years in case management, preferably in homeless or family shelter settings; proven trauma-informed, family-centered practice; leadership and supervision experience.
• Skilled Communicator: Excellent written and verbal communication, advocacy, crisis intervention, and de-escalation abilities.
• Data-Savvy: Comfort with case management systems and data-driven decision-making; ability to review, sign off, and ensure accuracy.
• Resourceful Problem-Solver: Creative, flexible thinker with strong organizational and time-management skills.
• Culturally Competent: Deep commitment to anti-oppression, cultural humility, and equitable service delivery.
• Collaborative: Comfortable working with shelter staff, housing specialists, service providers, and community partners.
• Flexible: Willingness to work some evening hours; comfortable in a fast-paced shelter environment.

Working Conditions

• Primary work location: Family shelter facility
• Some evenings for programming accessibility
• Exposure to challenging circumstances including family crises and mental health situations
• Fast-paced environment with resident turnover
• Collaboration with shelter staff, housing specialists, and external providers
• Potential exposure to challenging behaviors or situations

What We Offer

• Meaningful, mission-driven work with families in your community
• A supportive leadership team and opportunities for professional growth
• Competitive salary and benefits
• A culture that values well-being, collaboration, and innovation
• Commitment to trauma-informed, culturally responsive practice

• Medical, dental and vision benefits covered the 1st day of the month after start date
• 401K
• 15 days PTO the first year, in addition to 10 paid holiday and 10 paid sick days per
• Company paid life insurance, short and long term disability
• $50/month cell phone stipend

English

Spanish preferred