Assistant Director of Resident Services

General Info on SAGE:

SAGE is the country’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older people. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources to LGBTQ+ older people and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, provides education and technical assistance for aging providers and LGBTQ+ organizations through its National Resource Center on LGBTQ+ Aging, and cultural competence training through SAGECare. SAGE supports a growing network of 70+ SAGECollab Partners across the country.

What we need:

The Assistant Director of Resident Services supports the administration and daily operations of SAGE’s Resident Services Department, with primary oversight of Resident Coordinators across SAGE’s two housing sites. Working closely with the Director, SAGE Center Brooklyn at Stonewall House & Resident Services, this role ensures consistent, high-quality service delivery, compliance with required protocols, and readiness for funder site visits.

The Assistant Director plays a dual role as supervisor and service provider, contributing subject matter expertise to program management, staff supervision, compliance, and community engagement. This position supports the strategic planning and ongoing development of SAGE’s housing programs, partnering with senior leadership to strengthen operations, expand housing initiatives, and improve outcomes for residents through inclusive and affirming services.

Who we need:

A successful candidate for the Assistant Director of Residence Services at SAGE is a mission- driven leader who combines strong operational expertise with a deep commitment to serving LGBTQ+ older adults. They bring a solid background in housing program management, with the ability to oversee complex operations while maintaining a resident centered affirming approach.

This individual is an effective people manager who can support, develop and hold staff accountable, while fostering an inclusive and collaborative team culture. They are highly organized and detail- oriented with a strong understanding of regulatory compliance and the ability to manage multiple priorities, deadlines and stakeholders simultaneously.

The ideal candidate is also a strategic thinker who can contribute to the growth and evolution of housing initiatives, while remaining hands on in day-to-day problem solving. They demonstrate sound judgement, strong communication skills, and the ability to build relationships with residents, colleagues and external stakeholders.

What You’ll Do:

Program Management & Operations

• Oversee day- to – day operations of SAGE housing programs, ensuring efficiency and excellence in service delivery.
• Monitor occupancy, leasing activities, and resident services to ensure alignment with program goals and overall performance targets.
• Oversee the quality and consistency of resident services by regularly reviewing case notes, monitoring service plan implementation, and tracking KPI’s to ensure compliance, effectiveness, and alignment with program goals; provide feedback and guidance to staff to support continuous improvement and positive resident outcomes.
• Develop and implement policies and procedures aligned with organizational standards and regulatory requirements.

Staff Supervision & Development

• Supervise housing staff, specifically resident coordinators.
• Provide coaching, training, and performance evaluations to ensure high performing team.
• Foster a culture of inclusion, respect and accountability

Resident Services & Community Building

• Ensure residents receive affirming, culturally competent services.
• Effectively address resident concerns and demonstrate strong conflict resolution skills to support positive and respectful community living.
• Promote community engagement through programs, events, and partnerships.

Compliance & Reporting

• Ensure compliance with federal state, and local housing regulations (e.g., HUD, Fair Housing laws)
• Maintain accurate records and prepare reports for internal and external stakeholders.
• Assists with audits, inspections and funding requirements.

Strategic Planning & Development

• Support the expansion of SAGE’s housing portfolio, including new development projects.
• Collaborate with leadership on long -term housing strategies and funding opportunities.
• Build relationships with community partners, developers, and government agencies.

Budget & Financial Oversight

• Assists in developing and managing program budgets
• Monitor monthly budget performance, analyze variances, and implement corrective actions to ensure financial targets are met.
• Prepare detailed financial forecasts and projections to support strategic planning and housing expansion efforts.
• Ensure proper allocation and utilization of grant funding, subsidies and other funding sources in compliance with requirements.
• Contribute to the growth and sustainability of programs by identifying and developing new funding opportunities, including government grants, private foundations, and corporate partnerships aligned with resident service needs.

While no one person embodies all the qualities outlined below, the ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences. Please consider applying, even if you do not have *all* the “need-to-haves!”

Need-to-haves:

• Master’s degree in public administration, Social Work, Urban Planning or a related field preferred or 7+ years of experience working in shelter/ housing initiatives.
• 5+ years’ experience with Budget management, financial tracking and fiscal responsibility best practices.
• Experience in quality assurance and program effectiveness with the ability to critically review case documentation, assess service plan implementation and use key performance indicators to drive continuous improvement.
• Experience in direct management of two or more staff members.
• Experience in public speaking and delivering engaging housing related presentations to a range of audiences, including but not limited to community groups, government agencies and prospective partners.
• Ability to translate complex housing operations data into clear, compelling narratives, and can confidently respond to questions while highlighting the program’s mission, successes and areas for growth.
• Experience with formally homeless populations
• Strong written and verbal communication skills
• Flexible and dependable, this is an in-person position 5 days a week, with some evening or occasional weekend hours.
• Ability to work independently as well as a member of a team
• Computer literate with knowledge of Microsoft office and ability to learn other pertinent software systems.
• Willingness / ability to travel daily throughout NYC area and via public transportation
• Familiarity with LGBTQ+ aging issues and cultural and linguistic competency in regards to age ability, sexuality, gender identity and expression, race, ethnicity, class and other characteristics that affect the lives of diverse older adults.

Nice-to-haves:

• Familiarity with trauma-informed care and culturally responsive practice.
• Experience with housing development or expansion projects.
• Fluency in Spanish

Values:

We are looking for a mission-driven leader who upholds equity and dignity while balancing operations with advocacy and community care. This individual is empathetic, culturally responsive, and resident-focused, with strong collaboration, accountability, and strategic leadership skills. They are committed to providing safe, affirming housing for LGBTQ+ older adults while effectively managing programs.

Role Details:

The status: This is a permanent, full-time, regular, exempt position

The location and work schedule: ~35 hours per week, M-F 9:00AM-5:00PM, with occasional evenings and weekends required. This position requires working onsite in person five days a week, with travel between SAGE’s New York Housing locations, including Crotona Pride House in the Bronx and Stonewall House in Brooklyn.

The salary range: $80,000-$85,000

The benefits: SAGE offers a rich benefits package including:

• Two medical insurance plan options in which to enroll – with a very generous HRA contribution by SAGE and premium subsidies
• An annually funded HRA (of up to $5k) for gender affirming care not covered by medical insurance
• Dental and Vision insurance with premium subsidies
• A safe harbor 401(k) plan with a match from SAGE of up to 5%
• Generous PTO and office closures for holidays (including ½ day closures the day before many holidays!)
• 100% SAGE-paid family and medical leave for up to 12 weeks
• Sabbatical leave for very tenured staff
• 100% SAGE-paid disability and life insurance with the opportunity to elect additional life insurance coverage for the employee and their dependents
• Medical and dependent care FSA and transit pre-tax benefits
• An Employee Assistance Program (EAP) for free and confidential support from licensed counselors on a variety of issues
• A really terrific team! An opportunity to help make a positive impact on SAGE staff and culture!
• A chance to support the LGBTQ+ community and be a part of an organization doing vital work!

Are you interested? (We hope so!): Please apply through our careers page: https://www.sageusa.org/about-us/careers/. Don’t forget to include both your resume and a cover letter describing your interest in working with us and what you’d bring to the role!

Got questions?: Email careers@sageusa.org with questions about the application process.

Just a reminder:

SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.

PLEASE NOTE - RE: APPLICATION DEADLINE -

Applications will be considered on a rolling basis, with priority review given to candidates who submit their materials prior to April 10, 2026.

SAGE offers a rich benefits package including:

• Two medical insurance plan options in which to enroll – with a very generous HRA contribution by SAGE and premium subsidies
• An annually funded HRA (of up to $5k) for gender affirming care not covered by medical insurance
• Dental and Vision insurance with premium subsidies
• A safe harbor 401(k) plan with a match from SAGE of up to 5%
• VERY generous PTO and office closures for holidays (including ½ day closures the day before many holidays!)
• 100% SAGE-paid family and medical leave for up to 12 weeks
• 8 weeks of sabbatical leave after 7 years
• 100% SAGE-paid disability and life insurance with the opportunity to elect additional life insurance coverage for the employee and their dependents
• Medical and dependent care FSA and transit pre-tax benefits
• An Employee Assistance Program (EAP) for free and confidential support from licensed counselors on a variety of issues
• A really terrific team! An opportunity to help make a positive impact on SAGE staff and culture!
• A chance to support the LGBTQ+ community and be a part of an organization doing vital work!

Spanish fluency preferred but not required