Senior Operations Manager

• **Must reside in California. If in the process of moving to California, please describe in a cover letter. We are unable to provide relocation assistance.***

About the Org: California IT in Education (CITE) is a nonprofit professional association serving K-12 technologists in California schools, districts, charters, and county offices of education. More information can be found at www.cite.org.

About the Position: This position is both hands-on and analytical providing organization-wide leadership in finance, accounting administration, human resources administration, internal operations, and process improvement. Reporting to the Executive Director, this position strengthens the systems, internal controls, documentation, and workflows that supports the entire staff. The individual is responsible for reliable day-to-day financial and administrative processes, timely management information, clear standard operating procedures, and continuous improvement across departments.

ESSENTIAL DUTIES & RESPONSIBILITIES

Role Responsibilities

• Finance & Accounting: Oversees core accounting operations (AP/AR, reconciliations, close), leads budgeting/forecasting and variance reporting, tracks program/revenue performance, coordinates audits and external advisors, and maintains internal controls and cash-flow oversight.
• HR Administration: Manages payroll, benefits, onboarding/offboarding, and personnel records; maintains a compliance calendar (filings, insurance, workers' comp); serves as the go-to resource for staff HR questions and supports recruitment/retention, escalating sensitive issues to the ED.
• Organizational Operations & Process Improvement: Maintains org-wide workflows, SOPs, and administrative systems; identifies and fixes operational bottlenecks; coordinates vendors, procurement, insurance, and contracts.
• Other: Takes on additional duties and special projects as assigned.

Position Responsibilities

• Manage programs and projects to achieve strategic objectives
  • Conduct analysis, planning, and execution of tasks to fulfill project requirements
  • Administer ongoing operations and processes
  • Maintain program budgets, including tracking revenues, expenditures, and projections
  • Compile financial and program data for use in project and program forecasting
  • Assess program effectiveness and recommend strategies for improvement
  • Prepare written and oral reports for public and leadership stakeholders
• Provide leadership to individuals and teams
  • Collaborate with program staff, organizational representatives, and external stakeholders to achieve objectives efficiently and positively.
  • Respond to concerns, inquiries, or complaints from members, partner agencies, or the public with professionalism, ensuring timely and satisfactory resolutions.
  • Facilitate and guide organizational committees consisting of both staff and volunteers.
  • Develop, refine, and present program information tailored to diverse audiences.
• Oversee coordination and assessment of work performed by contractors, external partners, and volunteers
  • Establish project requirements, track deliverables, and assess outcomes for effectiveness.
  • Conduct research and actively recruit additional participants as needed.
• Other duties as assigned

CITE Universal Responsibilities

• Collaboration: Proactively engages with an iterative mindset to enhance ideas and achieve organizational results. Cultivates relationships, builds partnerships, and shares and learns without boundaries.
• Service: Focuses on meeting needs and exceeding expectations for those served inside and outside the organization.
• Respect: Embraces others for their true, authentic selves; nurtures and promotes an environment that values diversity of thought, input, experience, and expertise. Demonstrates respect, honesty, and professionalism at all times.
• Policy & Practice: Reads and demonstrates an understanding and adherence to CITE values, policies, and practices.

SUPERVISORY RESPONSIBILITIES

• This position will supervise a team of employees.

QUALIFICATIONS

Required Skills & Knowledge:

• BA degree in accounting, finance, business, nonprofit management, or a related field, or the equivalent.
• Five years progressively responsible experience in finance, accounting, operations, or administration with a nonprofit or a nonprofit membership association.
• Experience supervising or leading staff, large projects, or cross-functional work.
• Principles, practices, and techniques for project and program administration including goal setting, budget management, and evaluation
• Experience in preparing clear, logical, and concise written communications which may include reports, memos, articles, and presentations
• Must have strong analytical, critical thinking/problem solving skills.
• English usage, spelling, grammar and punctuation.
• Advanced proficiency in Microsoft Office Suite (Word, Excel) and Google (Docs, Sheets).
• Understanding of and an ability to apply record keeping principles and procedures.
• Research skills sufficient to collect, organize, and report data in both narrative and statistical formats.
• Modern office practices, methods, and computer equipment and applications related to the work.

Ability to:

• Exercise independent judgement and initiative within specific projects, as well effective follow-through.
• Establish and maintain highly effective working relationships with colleagues within and outside of the organization.
• Demonstrate attention to detail and function productively in a multi-tasking environment.
• Communicate with tact and diplomacy when dealing with complex and confidential situations
• Maintain confidentiality of sensitive information.
• Interpret and apply program policies and procedures.
• Compile detailed information, maintain extensive records and prepare reports in an organized and timely fashion.
• Work independently and set priorities.

EDUCATION & EXPERIENCE

Any combination of experience and training that would likely provide the required knowledge and abilities. A typical way to obtain the required knowledge and abilities would be:

• Experience: At least three years’ program management experience
• Training/Education: Bachelor’s degree in program administration, education administration, business administration, or related field.
• Preferred: Experience in California K-12 education settings
• Preferred: Experience in education technology professional development

BENEFITS

• Remote position (California residents only)
• Flexible work schedule
• Casual and supportive workplace atmosphere
• 401(k) contribution
• Health, dental, vision, disability, FSA, and life insurance
• Generous sick and vacation leave

This is a remote position based in California with required in-state travel. Our organization is unable to offer employment to non-California residents. If applying from out of state, please provide a cover letter explaining the status of your relocation to California in order to be considered for the position. As a small nonprofit, we are unable to offer relocation assistance.