Programs Coordinator and Trainer

POSITION SUMMARY

Openhouse seeks a positive, compassionate, caring, creative, organized, and experienced candidate for this unique role supporting Community Engagement Programs (CEP) and providing trainings on behalf of Openhouse. The Programs Coordinator & Trainer (PCT) will help support the coordination and delivery of our direct services and community programs that promote engagement, health, and wellness for lesbian, gay, bisexual, transgender, and queer (LGBTQ) older adults in the San Francisco Bay Area. The PCT will also support a variety of administrative aspects of programming to ensure the effective, comprehensive, and cohesive running of Openhouse programs. The PCT will also deliver trainings on behalf of Openhouse, to fulfill requirements set by the SF Dept of Disability & Aging Services, the Alzheimer's Association, and others.

This position requires flexibility to work occasional evenings and weekends and to participate in community-based activities as necessary to meet program and contractual obligations. This position is funded in whole or in part through grant and/or contract funding. Continued employment in this role is dependent upon the availability of funding and programmatic need.

Essential Functions and Approximate Percentage of Time

Essential Function Approximate Allocated Time

Direct Program Support 50%

Administrative Program Support 30%

Training 20%

The percentage allocations listed above are estimates and may shift based on operational priorities, staffing needs, program activity levels, and organizational demands. Openhouse reserves the right to adjust the distribution of duties while maintaining the essential nature of the position.

ESSENTIAL FUNCTIONS

The following duties are considered essential job functions under the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA):

Direct Program Support

• Support with the coordination and implementation of Openhouse programming on-site and off-site that aims to increase feelings of connected and well-being and decreases isolation in the LGBTQ Older Adult community.
• Assist with and oversee the logistics to make events and programs possible such as supporting the implementation of virtual programming, supporting promotional and advertising efforts, managing supplies inventory
• Attend relevant trainings as directed by the Manager of Community Engagement.

Administrative Program Support

• Administration related to the receiving and recording of RSVPs, managing the RSVP phone line and email inbox, and communicating effectively with community members as needed around program attendance, including outreach calls, etc.
• Support with managing programs-specific data forms: sign-in sheets, registrations, annual Consumer Satisfaction Surveys, program evaluation and other required documentation as required by the SF Department of Disability and Aging Services and other funders.
• Regularly utilizing information from sign-sheets and RSVP documents to ensure accuracy/update NeonOne
• Community Engagement data entry as needed.
• Activity setup and breakdown, including moving tables and chairs.

Training

• Facilitate training programs on a variety of topics related to LGBTQIA+ issues, including but not limited to gender identity, sexual orientation, intersectionality, allyship, and anti-discrimination laws and policies.
• Deliver trainings in-person or virtually, using a variety of instructional techniques and technologies.
• Collect feedback from training participants and incorporate it into future training programs.
• Assist with outreach and marketing efforts to promote the organization's training programs and services.
• Ensuring administrative tasks are completed, including collecting survey responses, registrations, and attendee roster collection.

Mandated Reporting Responsibilities

This position is designated as a Mandated Reporter under California Welfare & Institutions Code §15630 (Dependent Adult and Elder Abuse Reporting Act).

The Programs Coordinator and Trainer is legally required to:

• Immediately report suspected elder or dependent adult abuse to Adult Protective Services (APS) or appropriate authorities
• Complete required written follow-up reports within statutory timelines
• Participate in mandated reporter training as required by DAS and state law
• Maintain documentation of compliance with reporting obligations

Failure to fulfill mandated reporting responsibilities may result in disciplinary action and potential legal consequences.

Team Participation & Professional Standards

• Participate in weekly case team meetings
• Consult regularly, as needed, with the Deputy Director regarding Training outreach, opportunities, scheduling, and tracking
• Maintain confidentiality in compliance with HIPAA and other privacy regulations
• Provide services in a culturally responsive, LGBTQ-affirming, and trauma-informed manner

NON-ESSENTIAL FUNCTIONS

• Other duties as assigned by Manager of Community Engagement.

MINIMUM QUALIFICATIONS

• Minimum 3 years’ experience in coordinating, developing, and implementing activities/events.
• Minimum 2 years’ experience working collaboratively across departments for program implementation.
• Excellent interpersonal skills.
• Strong English-language communication skills, both written and oral.
• Proficiency in creating aging appropriate outreach materials including flyers and newsletter content.
• Proficient with Microsoft Office Suite and the ability to quickly learn software programs and online databases and tools.
• Ability to maintain confidentiality when dealing with sensitive and proprietary information.
• Creative problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills and attention to details.
• Experience providing trainings, delivering curriculum, or similar experience.
• Fluency in written and spoken English

PREFERRED QUALIFICATIONS

• Ideally has experience working with older adults with a range of cognitive capacities and physical abilities in group settings.
• Public speaking experience
• Experience working with older LGBTQIA2S++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.
• Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.
• Open to both academic and lived experiences.

LICENSURE, DRIVING & BACKGROUND REQUIREMENTS

As a condition of employment:

• Criminal history background check (post-conditional offer)

All background checks are conducted in compliance with:

• San Francisco Fair Chance Ordinance
• California Fair Chance Act
• Applicable federal, state, and local law

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

• Ability to travel throughout San Francisco, and the immediate San Francisco Bay Area to support

programs and deliver trainings.

• Ability to operate a computer and office equipment up to 8 hours per day
• Ability to work in a shared office environment

Full COVID vaccination required (or approved accommodation).

ACCOMMODATION STATEMENT

Openhouse is committed to providing reasonable accommodations in accordance with the California Fair Employment and Housing Act (FEHA), the Americans with Disabilities Act (ADA), and all applicable laws.

All employees must be able to perform the essential functions of their position with or without reasonable accommodation.

Openhouse engages in a timely, good-faith interactive process with applicants or employees who request accommodation. Individuals who believe they may require accommodation to perform essential job functions are encouraged to contact Human Resources to initiate the interactive process.

DISCLAIMER

This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of all duties or responsibilities. Openhouse reserves the right to modify job duties to meet operational or contractual needs.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

AT-WILLEMPLOYMENT STATEMENT

Nothing in this acknowledgment alters the at-will nature of my employment with Openhouse. Employment may be terminated by either the employee or Openhouse at any time, with or without cause or advance notice, subject to applicable law.

Openhouse offers a collaborative and supportive work environment and competitive benefits, including:

• Health insurance (full-time employees)
• Dental, vision, and long-term disability insurance (full & part-time employees)
• 18 paid holidays
• 18 days paid vacation annually (prorated for part-time employees)
• 12 Sick days annually
• 1 paid wellness day per month
• 401(k) with employer match (after one year)
• Employee Assistance Program (EAP)
• Commuter benefits