Social Worker Program Administrator

POSITION OBJECTIVE: To administer the social work program of the Ecumenical Outreach Partnership (EOP) program of Fifth Avenue Presbyterian Church, St. Patrick’s Cathedral and Saint Thomas Church. The administrator of this outreach partnership located in mid-town Manhattan, NY will manage priority facets of the program operation to: 1) enhance the quality of care and services offered to the most vulnerable in our midst by applying the specific social work skills to support those in need and 2) provide effective administrative program management to clients and staff members of EOP.

The Social Worker Program Administrator reports to and works with the Director of Outreach & Missions. The Director of Outreach and Missions will provide executive oversight of the programs to ensure program, mission and value alignment with Fifth Avenue Presbyterian Church, and the other sponsoring church partners.

The Social Worker Program Administrator is an employee of Fifth Avenue Presbyterian Church, working onsite with clients and to manage staff. The projected goal for this individual is to supervise the social work team within six months of hire.

MAJOR RESPONSIBILITIES:

• Manage the day-to-day EOP operations, including staff, client assessment, case management, service planning, referrals (housing, health) and emergency assistance.
• Conduct the social worker program in a manner consistent with the EOP mission, Fifth Avenue Presbyterian Church mission and the ethical standards of social work, striving for compassionate, culturally responsive, and trauma-informed care to vulnerable individuals.
• Provide or coordinate clinical consultation to staff working with individuals experiencing significant trauma, mental health challenges, or substance-use concerns.
• Manage a small case load of five to ten individuals with higher needs.
• Strengthen or establish safe, actionable, enforceable, effective (SAFE) protocols for responding to behavioral health crises, safety concerns, and critical incidents to promote a positive environment for clients, staff, volunteers, and visitors.
• In concert with the Director of Outreach & Missions, develop and implement program goals, program policies, procedures and service-delivery standards for EOP staff and clients.
• Serve as the co-administrator on the client database, ensuring accurate and standardized client information and confidential practices are observed relating to client case records and in-take forms, assessments, interventions, service plans, and case notes.
• Lead interpretation of client data and report on case management numbers, referrals and direct assistance outcomes.
• Serve as a liaison between clients and support agencies and providers; as appropriate, coordinate client care with partner providers (e.g., housing and healthcare providers) and other staff.
• Adapt the program model as needed to respond to shifting client needs, trends and the current environment.
• Coordinate with emergency services, hospitals, behavioral health providers, and other community partners when necessary (e.g., code blue or code red advisories).
• Provide program narratives and perspectives to support funding needs (e.g. grant or pledge efforts) and/or stakeholder engagement.
• Serve as a secondary point of contact to partner churches as needed.
• Participate in all-staff meetings and gathering, and, as appropriate, staff or lay-led events at Fifth Avenue Presbyterian Church.
• Perform other ad-hoc duties as needed and assigned to maintain program.

PROFESSIONAL QUALIFICATIONS:

• Master’s degree in Social Work preferred, with a LCSW or LMSW required from a CSWE- accredited program.
• Five years plus years of experience addressing the needs of vulnerable populations preferably in homeless services, housing, or behavioral health fields.
• Knowledge of current trends in social work and mental wellness, as well as New York City agency-specific services that support the homeless (e.g., New York City Department of Homeless Services) and mental health services.
• Demonstrated clinical assessment skills.
• Experience in various interventions related to crisis counseling, harm deduction, trauma informed care, and street outreach with homeless or mentally ill populations.
• Experience managing staff.
• Bilingual (Spanish) strongly preferred.
• Organizational and communication skills to manage administrative program operations.

PERSONAL QUALITIES DESIRED:

• Personal commitment to the EOP mission, and the mission and values of Fifth Avenue Presbyterian Church.
• Cultural competency and fluency interacting with the homeless, mentally ill, and non-English speakers.
• A professional demeanor with a collaborative and adaptive work style.
• A self-starter, who is also self-directed.
• Comfortable working within a complex, faith-based setting with multiple competing priorities.

Qualified candidate can email their resume and cover letter to careers@fapc.org. Only complete applications will be considered. No phone calls please.

We offer a comprehensive benefits package consisting of:

1. Full health coverage
2. Dental and vision coverage
3. 403b retirement fund
4. Transit and childcare
5. Paid Time Off (PTO): 18 days plus federal holidays

Bilingual Fluency - English/Spanish