Social Worker at Center for Older Adults

Lutheran Settlement House is part of a movement rooted in radical compassion and focused on making lasting, meaningful change in people’s lives and in our community. The voices of our clients guide our work, telling us what supports they need and what needs to change in our city. Our staff shares deeply held values that make us a welcoming, responsive, and reliable safe haven for some of Philadelphia’s most vulnerable populations. We accompany our clients in times of crisis, we are catalysts for building community, and we joyfully celebrate the strength of those we serve. If this sounds like you, if you’re looking for a workplace where you can live out your values and a workplace that values your growth and development, we invite you to apply.

Scope of Position: Social Services Manager

The Center at Lutheran Settlement House strives to meet the needs of older adults in the surrounding neighborhoods through health promotion and social services, healthy food access, community engagement opportunities and social activities, benefits access, and educational opportunities. The Social Services Manager acts as a second-in-command to the Director and will be responsible for supporting daily center operations, managing the health coaching program, benefits access, support groups, family/caregiver coordination, and individual counseling as needed for Center members. This includes supervising social work interns who will be primarily responsible for benefits access and application completion, walk-in support, and ongoing one-on-one support for members as well as the Center’s Health Coach who will conduct one-on-one health coaching with members through the evidence-based Enhance Wellness program. Responsibilities also include data recording and monitoring and assisting in the facilitation and development of therapeutic and recreational activities for seniors.

Please note we are hoping to hire this role as soon as possible and that the dates shared on the listing are flexible depending on your situation.

Key Responsibilities:

Direct Service and Support:

• Oversee the delivery of counseling and health coaching services at the Center, ensuring each member receives personalized and impactful support
• Provide dynamic counseling and health coaching tailored to the evolving needs of our diverse membership
• Manage the Enhance Wellness program, empowering members to thrive in their well-being journey
• Cultivate a sense of community by spearheading engaging support groups that foster connection and resilience
• Collaborate with members' families or caregivers, extending compassionate care beyond individual sessions where needed
• Champion the voices of seniors and support member involvement in advocacy issues critical to their well-being and quality

of life

• Maintain meticulous program data, ensuring our services are informed and effective
• Participate and support efforts of the Center’s Research and Senior Advisory Boards
• Represent LSH at community events and resource fairs, as needed
• Provide information and referral services to participants at the center that promote independence, self-sufficiency, education and emotional well-being
• Assist participants in completing energy assistance, social security, PACE, tax and rent rebates and other forms
• Provide individual counseling and group counseling, as needed to members
• Facilitate the execution of PCA programs administered on site (ex. Seasonal produces vouchers, annual PA Screens) and corresponding reporting
• Welcome and introduce new members into the Center including completion of new member paperwork
• Other related duties as assigned by supervisor

Supervisory Duties:

• Supervise and support social work interns and health coaching staff, fostering an environment of learning, growth, and excellence
• Collaborate with interns to set meaningful goals and provide support as they empower members through various means, including, but not limited to: providing information and assistance, conducting wellness calls and follow up with members, supporting walk-ins, application assistance, community outreach/flyering, counseling, support groups, and/or informational presentations to members
• Ensure social work and health coaching staff/interns complete timely and accurate data collection
• Support oversight of daily center operations, including staff coordination and program flow
• Help develop and implement systems to improve efficiency, service delivery, and member experience
• Assist with monitoring program compliance, reporting requirements, and site readiness for audits or monitoring visits
• Collaborate with the Director on strategic planning, program development, and continuous improvement efforts

Qualifications:

• Masters in Social Work degree required
• Complete 40-hour Domestic Violence Advocate training
• Complete Enhance Wellness program training within first 30-days of employment
• Experience managing volunteers, interns, or staff is preferred
• Prior program management preferred
• Basic knowledge of Microsoft Office (Word, Email, some Excel) and typing skills
• Strong written and oral communication skills
• Ability to work effectively with diverse groups
• Team-oriented mindset and willingness to seek assistance and support when needed

LSH is committed to creating an inclusive experience for all and we firmly believe that we serve our communities best when everyone feels free to be their most authentic self.

We value diversity and are committed to promoting it! We are an equal opportunity employer and applicants from diverse backgrounds are strongly encouraged to apply.

Benefits include:

• Our benefits include low-cost medical, free dental and vision insurance, as well as agency-funded life and disability insurance.
• We offer 8-week paid parental leave for staff (eligible after one year of service) who give birth, adopt, or foster a new child in their home.
• Our paid time off package includes an annual 3-4 weeks of vacation, 12 days of paid sick time, and 5 personal days to use at your discretion.
• We observe 16 organization-wide holidays, and an early close on Fridays during the Summer.
• Our 401k retirement savings program offers a 1% match, and we offer pre-tax flexible spending accounts for health, travel, and dependent care.
• We value growth and learning and offer training and conference participation whenever possible. We value the voices of our staff, and we offer mini grants for staff to pilot new ideas in their work.
• We offer flexibility for classes, internship possibilities within our organization, and the availability for social work licensure supervision.
• We understand that employees are people first and foremost and are committed to an overall supportive and flexible organizational culture.
• Our work is critical, but we know it’s not easy, so we aim to infuse joy wherever possible. Whether we are offering free yoga and exercise classes, ending all-staff meetings with Karaoke or Bingo, or committing steadfast to a snack-based meeting culture – we aim to balance the weight of our work with laughter and levity as often as we can.

Proficient in English (reading/writing/verbal communication), Bilingual English and Spanish preferred. Bilingual hires compensated commensurately.