Manager of Support Groups

Reports to: Director of Programs and Services

FLSA Status: Full-Time, Exempt

Salary: $70,000-$80,000

Hours: 32 hours per week, Mondays and Wednesdays 11 AM to 7 PM, Tuesdays and Thursdays 10 AM to 6 PM, and Fridays from 10 AM to 2 PM, longer evening and weekend hours as needed. Hybrid work schedule with 2-3 days in the office.

About NAMI-NYC:

Guided by lived experience and evidence-based practices, the National Alliance on Mental Illness of New York City (NAMI-NYC) helps families and individuals affected by mental illness build better lives through education, support, and advocacy. We offer evidence-based education classes, 30+ support groups, family mentoring, a multilingual Helpline, and more to family members and individuals completely FREE regardless of income, insurance, or immigration status. We’re also the only non-profit directly supporting family members caring for those with mental illness.

NAMI-NYC also advocates for affordable, culturally responsive mental healthcare, mental health education in schools, and decriminalizing mental illness to break the endless cycle of psychiatric hospitalizations, homelessness, and incarceration.

Check out our website at www.naminyc.org and follow us on social.

Position Description:

We’re looking for our next incredible Manager of Support Groups, who is creative and has a can-do attitude. If you enjoy rolling up your sleeves and getting things done, you’ll likely be a great fit. We’re looking for an experienced peer (an individual living with a mental health challenge OR a family member of someone living with a mental health challenge) who is passionate about supporting this community. Someone who can punch above their weight.

You have respect and compassion for individuals and families affected by mental illness. Alongside the Support Groups Coordinator, you will oversee and supervise 30+ support groups for people living with mental health issues as well as their families/supporters. You will manage the delivery of one of the most important mental health messages to New Yorkers — You are not alone; NAMI-NYC is here for you.

In addition to overseeing the Support Groups program, you will work collaboratively with the entire programs and services team and the larger NAMI-NYC staff to advance programmatic strategic goals. We are a close-knit team of over 30 staff members. The programs and services team takes pride in being the heart and soul of the organization.

We can’t wait to see what our next Manager of Support Groups can do!

Your Responsibilities:

To perform this job successfully, you must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be coordinated to enable individuals with disabilities to perform the essential functions.

• Manage the recruitment, selection and onboarding processes of support groups hosts & facilitators.
• Oversee support groups operations alongside the Support Groups Coordinator, including supporting the scheduling of volunteers, responding to volunteer callouts, and providing coverage for virtual and in-person groups as necessary.
• Provide ongoing support to volunteers, including overseeing regular volunteer debriefs and managing conflicts as they come up.
• Oversee administrative systems to ensure smooth operation of support groups, including Salesforce data hygiene and reconciliation, support group reminder scheduling, participant management, Zoom link management, and volunteer document management.
• Develop and execute an annual strategic plan to enhance our reach within underserved communities and facilitate improvement of support groups.
• Monitor program data to ensure successful achievement of department goals and objectives.
• Develop strategies to address day-to-day operational challenges such as scheduling gaps, poor participation, etc.
• Create and maintain training curriculum, and protocols for support group facilitators.
• Provide direct supervision, ongoing support, and mentoring to the Support Groups Coordinator, and Support Groups Intern.
• Create and maintain formal standard operating procedures, policies and protocols to maximize programmatic efficiency.
• Analyze data, including quarterly evaluation reports, to identify trends and areas of improvement and inform programmatic changes aimed at continuous improvement.
• Determine support group scheduling, including types of groups, number of sessions, meeting times, and meeting format. This includes rescheduling groups, sunsetting low performing groups, and implementing new support groups in response to identified demands
• Work with the Communications Department to promote support groups in emails, newsletters and social media as well as the NAMI-NYC website.
• Support and participate in NAMI-NYC events and initiatives, as requested.
• Other duties as assigned

Your Qualifications:

• You possess a Bachelor’s degree – degrees in Social Work, Psychology, or related field and Master’s degrees are a plus.
• You have 3+ years' experience in the mental health field.
• You have experience in program management, volunteer coordination, and staff supervision.
• You are proficient in the use of Microsoft 365, Zoom, Google Suite, and Salesforce.
• Ideally, you speak more than one language – bilingual English/Spanish strongly preferred.

What Makes You Successful:

• You embrace diversity and work effectively with different populations with a high level of integrity, diplomacy, and initiative.
• You are detail-oriented multitasker with strong administrative and organizational skills
• You have lived experience. You understand what it’s personally like to have mental health challenges, or you’re a family member or close friend to someone who does.
• You are a people person with strong interpersonal and team-building skills.
• You’re a strong communicator (written and oral)
• You have a go-with-the-flow attitude and sense of humor--that’s nonprofit life.

Benefits: We believe in taking care of our team. Our benefits reflect our commitment to a healthy, balanced workplace.

• Work Environment: Fully hybrid model with 2-3 days in the office – coffee and snacks provided in-office
• Schedule: 4.5 day work week
• Paid Time Off: 20 days annually, with an increase after two years of employment
• Sick Time: 6 days annually
• Holidays: We observe 9 federal holidays PLUS 2 week-long “rest up” weeks (one between Christmas Day & New Years Day and another around the 4th of July)
• Health Coverage: Medical, dental, and vision coverage
• Retirement: 401(k) with employer matching
• Additional Coverage: Employer-paid life insurance, pre-tax commuter benefits, access to professional development and training opportunities

Physical Demands:

You must occasionally lift and/or move equipment. Evening and weekend work is occasionally required.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

To Apply: We can’t wait to hear from you. Send your cover letter and resume to jobs@naminyc.org with Manager of Support Groups in the subject line. Thank you for your time!

Benefits: We believe in taking care of our team. Our benefits reflect our commitment to a healthy, balanced workplace.

• Work Environment: Fully hybrid model with 2-3 days in the office – coffee and snacks provided in-office
• Schedule: 4.5 day work week
• Paid Time Off: 20 days annually, with an increase after two years of employment
• Sick Time: 6 days annually
• Holidays: We observe 9 federal holidays PLUS 2 week-long “rest up” weeks (one between Christmas Day & New Years Day and another around the 4th of July)
• Health Coverage: Medical, dental, and vision coverage
• Retirement: 401(k) with employer matching
• Additional Coverage: Employer-paid life insurance, pre-tax commuter benefits, access to professional development and training opportunities

Bilingual in English/Spanish preferred, not required.