Client Navigator

To apply for this position, please send a Resume and Cover Letter to info@engagewellipa.com. Please include "Senior Client Navigator Application" in the subject line.

Job Description: Client Navigator

• Anticipated Start Date: 2/2/2025
• Salary Range: $65,000-75,000
• Grant Funded Position, with 2-years funding commitment, possibility for extension
• Work Environment: Hybrid – Work from home (40%; no employer office) and Field-based work (60%)

Position Overview:

EngageWell IPA seeks a dedicated and community-oriented Client Navigator to assist clients in accessing telemedicine and digital health programs across our network. This role provides direct, hands-on support to clients, focusing on digital literacy, health navigation, and engagement in care. The Client Navigator works under the supervision of the Senior Client Navigator.

Key Initiatives Supported:

• Telemedicine Healthy Aging: Mental health, cognitive, and heart health assessments and telemedicine visit for adults over 60.
• Telemedicine Health Program: Remote screenings for mental health, nutrition insecurity, and heart health with telemedicine visit and referrals.
• Hypertension Control Initiative (Perx): Medication adherence, remote patient monitoring for blood pressure, and healthy diet support.
• HIV Control Program: Medication adherence and engagement in care.
• Digital Food Pantry & Nutrition Program (Tangelo): Digital food pantry with home-delivered food boxes to improve food-related chronic conditions and food insecurity.

Digital Literacy & Inclusion: Building client confidence in technology direct service responsibilities

• Provide clients with personalized assistance using digital health apps (Tangelo, Perx Health) and telemedicine platforms.
• Deliver one-on-one and group digital literacy education.
• Support client connections to telemedicine appointments and to follow-up medical, behavioral health, and social services.
• Conduct outreach and re-engagement with clients not currently in care.
• Facilitate remote patient monitoring for blood pressure control and health data collection.
• Conduct home visits and field-based outreach as needed.
• Gather client feedback to inform program improvement.
• Participate in community events and health fairs.

B. Administrative Responsibilities

• Document all client interactions and outcomes in data systems.
• Participate in program evaluation activities and team check-ins.
• Assist in data collection, reporting, and quality improvement efforts.
• Support distribution of client incentives (e.g., gift cards).

Qualifications

1. High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
2. At least 5 years of experience in case management, community health work, or peer navigation (or equivalent combination of training and experience).
3. CHW or Peer Educator Certification a plus.
4. Strong communication skills and ability to engage diverse populations.
5. Comfort with smartphone and digital health applications.
6. Knowledge of NYC’s healthcare and social service landscape.
7. Preference given to bilingual applicants (Spanish/English). Additional proficiency in Mandarin or Haitian Kreyòl is a plus.
8. Must be comfortable conducting home and field visits.

Working Conditions

• Full-time or part-time position; hybrid of fieldwork/home visits (60%), and remote, work-from-home (40%).
• Must be available for occasional evenings/weekends for community events.

Preferred Skills

• Detail oriented and comfortable working directly with data, cleaning data, and managing spreadsheets.
• Familiarity with Unite Us for client referrals and tracking a plus.
• Experience using Microsoft Office Suite and Google tools (Excel, PowerPoint, Word, Google Forms, etc.).
• Experience working in grant-funded social service programs.
• Knowledge and understanding of harm reduction principles and trauma-informed care.
• Strong interpersonal, written, and verbal communication skills.
• Team player who can work closely with others with respect and a sense of humor.
• Ability to multi-task and work on multiple projects; willingness to ask for help when needed.
• Ability to work remotely and communicate effectively with colleagues regarding deliverables.
• Willingness to travel throughout the five boroughs of NYC, when needed.

Benefits

EngageWell IPA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, gender identity, age, disability, or genetics. EngageWell complies with all applicable state and local laws governing nondiscrimination in employment in every location where the organization operates. EngageWell also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, compensation, and training.

We offer a comprehensive healthcare and benefits package to full-time employees, including health, dental, and vision insurance, 401k retirement matching, short-term disability, and life insurance. Staff begins accruing PTO immediately for a total of up to 20 days earned in the first year. Federal student loan payments made during employment with EngageWell meet 'Federal Student Loan Forgiveness' requirements. EngageWell also offers a partial utilities reimbursement (wi-fi/electricity) to support remote work. Full details of fringe benefits will be made upon an offer for employment.

About EngageWell IPA

The EngageWell IPA is a start-up organization formed by 20 not-for-profit health and human services agencies in New York City, using a multi-year grant from New York State (NYS) to develop the infrastructure necessary to offer value-based, clinically integrated services to Medicaid Managed Care (MMC) enrollees. In the next few years, the small EngageWell leadership team will be responsible for 'standing up' a 21st Century healthcare organization dedicated to improving the quality of care for low-income New Yorkers with chronic medical conditions and serious behavioral health disorders.

Today, the EngageWell IPA network of community-based organizations promotes access to life saving services, increases engagement and retention in care, and advances the dignity and wellbeing of marginalized populations across NYC. Our IPA member agencies have a long history of addressing the social determinants of health (SDH) for individuals with complex medical, behavioral, and long-term care needs that drive a high volume of high-cost healthcare interventions. Member agencies provide the following services to address the medical, health, and social determinants of health needs for clients:

• Care Management / Care Coordination
• Behavioral Health: Mental Health & Substance Use Counseling, Syringe Exchange, Opioid Treatment, Overdose Prevention
• Prevention Services: Food / Nutrition, Education, Wellness, Peer Support, HIV Prevention, Harm Reduction
• Other SDH: Housing, Pre-vocational Services, Supported Employment, Employment / Vocational Services, Legal Services
• Medical: Primary Care, Dental Care, Pharmacy, HIV Prevention/Treatment

EngageWell IPA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, gender identity, age, disability, or genetics. EngageWell complies with all applicable state and local laws governing nondiscrimination in employment in every location where the organization operates. EngageWell also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, compensation, and training.

We offer a comprehensive healthcare and benefits package to full-time employees, including health, dental, and vision insurance, 401k retirement matching, short-term disability, and life insurance. Staff begins accruing PTO immediately for a total of up to 20 days earned in the first year. Federal student loan payments made during employment with EngageWell meet 'Federal Student Loan Forgiveness' requirements. EngageWell also offers a partial utilities reimbursement (wi-fi/electricity) to support remote work. Full details of fringe benefits will be made upon an offer for employment.

Preference given to bilingual applicants (Spanish/English). Additional proficiency in Mandarin or Haitian Kreyòl is a plus.