Communications Manager

Communications Manager Job Description

The Communications Manager position is a full-time, remote (work from home) exempt staff position. Candidates must be based in California or the Washington DC Metropolitan Area.

Department: Communications

Reports To: Executive Director

Consults With: All levels of staff and management

Overall Responsibility: The Communications Manager will develop and implement Consumer Action’s external communications strategy, including the drafting of publications and newsletters, social media posts, website content, and media relations.

Supervises: No supervisory duties.

Key Areas of Responsibility:

• • Manage Consumer Action’s digital and social media presence.
  • Write, edit, revise and update consumer education publications, newsletters, media releases, consumer alerts, and website content.
  • Develop, draft and edit curricula and other training materials.
  • Assist in drafting action alerts, comments to regulatory agencies, and legislative summaries.
  • Proofread a variety of materials, including letters, newsletters, publication summaries, and website content.
  • Research consumer issues, laws and regulations for consumer education publications.
  • Assist in drafting and editing external communications including annual reports, event invitations, meeting agendas, fundraising letters of inquiry, grant proposals, etc.
  • Maintain Consumer Action style guide.

Qualifications:

• • Bachelor’s degree in communications, public relations, journalism or a related field.
  • 3-5 years of experience in organizational communications/public relations in a nonprofit environment.
  • Demonstrated ability to write and edit diverse types of communications, including press releases, newsletters, and consumer education brochures.
  • Knowledge and experience in social media across all platforms.
  • Attention to detail and ability to organize and prioritize multiple projects to meet deadlines.
  • Knowledge of consumer services and products, including those in the banking, credit, insurance and telecommunications industries.
  • Knowledge of Associated Press (AP) stylebook and Consumer Action stylebook.
  • Strong research skills.
  • Strong project management and strategic planning skills.
  • Ability to quickly master complex and unfamiliar subjects.
  • Excellent, detailed working knowledge of the Microsoft Office programs, including Word, Excel and PowerPoint.
  • Knowledge of or ability to learn software employed by Consumer Action, including:
• HTML and web editing
• Layout or graphic design programs
  • Ability to work independently with a minimum of supervision.
  • Positive, cooperative disposition and ability to work supportively with colleagues.

Consumer Action offers earned paid vacation, sick leave, three personal days, observed federal holidays and paid health, vision and dental care insurance for individual employees.