Outreach Case Manager

Who We Are

Ascencia is a nonprofit homeless services agency based in Glendale, California, dedicated to helping individuals and families across L.A. County move from homelessness to permanent housing. Through street outreach, emergency shelter, case management, mental health care, and more, we provide compassionate, comprehensive support. With a 97% housing retention rate, our success reflects the dedication of our staff, volunteers, and community partners who make stability possible for those we serve.

Benefits

401(k) and 401(k) matching

Health, dental, and vision insurance

Life insurance

Employee assistance program

Paid time off

Retirement plan

Job Description

The Outreach Case Manager is responsible for connecting with and engaging individuals experiencing homelessness throughout the greater Glendale area. This role focuses on building trusting relationships with people living in outdoor locations or other places not meant for human habitation and linking them to services, resources, and housing opportunities.

In addition to conducting outreach in commonly known areas where individuals experiencing homelessness congregate, the Outreach Case Manager responds to requests for assistance from first responders, business owners, residents, and hospital discharge planners. The position is based at Ascencia’s Access Center and works collaboratively with Access Center staff to ensure that client needs are addressed and individuals are connected to appropriate services and housing resources.

The Outreach Case Manager reports to the Lead Outreach Case Manager and plays a critical role in helping individuals transition from homelessness to stability by providing engagement, support, and case management coordination.

Duties and Responsibilities

Outreach & Engagement

Develop professional and supportive relationships with individuals experiencing homelessness who are staying in outdoor locations or places not intended for human habitation in the greater Glendale area

Conduct regular outreach in areas where individuals experiencing homelessness are known to congregate

Identify and document client needs through repeated engagement and contact

Provide information about available services and assist individuals with accessing transportation to service providers when needed

Respond to requests for outreach assistance from first responders, business owners, residents, and hospital discharge planners

Educate community and faith-based organizations about the work of the Outreach Team and how to refer individuals experiencing homelessness for services

Case Management Support

Work collaboratively with the primary Access Center case manager to help clients progress toward their individualized case plan goals

Monitor and evaluate each client’s progress and assist with adjusting case plans when necessary

Provide support and guidance to help clients access housing opportunities, supportive services, and other resources

Conduct crisis intervention as needed to stabilize clients and connect them with appropriate services

Documentation & Reporting

Maintain accurate and timely documentation of client contacts, service objectives, and outcomes in accordance with Federal, State, County, and Ascencia guidelines

Maintain administrative record keeping and reporting systems related to outreach activities and case management

Prepare case management related reports including program outcomes, client progress, and program successes

Adhere to strict professional boundaries and ethical standards when working with clients

Collaboration

Actively participate in client- and program-related meetings, trainings, and case conferences

Attend community, coalition, and committee meetings related to homelessness services

Coordinate with internal teams and external service providers to ensure clients receive comprehensive support

Qualifications and Requirements

Bachelor’s degree in Human Services or a related field, or a comparable combination of education and relevant work experience

Experience in a social service setting with knowledge of case management systems and planning techniques

Knowledge of outreach techniques, community resources, and the Continuum of Care for individuals experiencing homelessness

Experience working with individuals and families experiencing homelessness strongly preferred

Proficiency in Microsoft Word and Excel and ability to learn and utilize the Homeless Management Information System (HMIS)

Valid driver’s license and ability to meet insurance carrier requirements for driving approval

Must have reliable transportation to conduct job-related travel and be able to drive agency vehicles

Drug screening and TB test required prior to employment

Salary: $22 per hour

Physical Requirements

Travel to field locations required to conduct outreach and provide services

Prolonged sitting, standing, bending, stooping, and stretching

Occasional lifting of up to 25 pounds

Frequent typing and computer use, including use of keyboards and phones

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

EEO Statement

Ascencia is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.