Manager, Development Operations

About Junior Achievement of Central Maryland

Junior Achievement’s mission is to inspire and prepare young people to succeed. As a strategic partner dedicated to helping students achieve academically today and economically tomorrow, we deliver career-connected learning that accelerates economic mobility to more than 30,000 students throughout Central Maryland. We are committed to ensuring a generation of students has the transferable skills and competencies needed to navigate a rapidly changing world. By helping students become confident, capable, and connected today, we can ensure they have access to opportunity-filled futures tomorrow.

Position Overview

Junior Achievement of Central Maryland is seeking a detail-oriented, systems-minded professional to join our Development team as Manager, Development Operations. This is a critical role for a growing fundraising operation.

Reporting to the Senior Vice President of Development, the Manager, Development Operations serves as the backbone of our fundraising team — ensuring the systems, processes, and records are in place to support meaningful donor relationships and strong fundraising outcomes.

If you are someone who finds satisfaction in creating order out of complexity, improving processes, and helping a mission-driven team operate at its best, this role is for you.

Primary Responsibilities

Fundraising Operations & Optimization

• Track and report on fundraising metrics, campaign performance, and donor engagement to keep the team informed and on track
• Maintain development calendars, workflow documentation, and deadline management systems
• Support prospect research and donor qualification, providing comprehensive screening to identify and prioritize new funding opportunities
• Generate routine portfolio and revenue reports that help the Development team understand progress and prepare for donor conversations

Gift Processing, Stewardship & Partnership Fulfillment

• Ensure all gifts are processed and acknowledged accurately and on time
• Execute a comprehensive stewardship plan that results in timely, meaningful engagement for donors and partners at every giving level
• Maintain JA's stewardship calendar, ensuring all donors and partners receive appropriate follow-up based on giving level, program involvement, and partnership agreements
• Draft personalized stewardship communications and partner updates that complement formal acknowledgement letters
• Coordinate impact reporting for corporate partners, foundations, and major donors — including pulling data, compiling metrics, and gathering program highlights
• Track and monitor fulfillment of all sponsorship and partnership deliverables — logo placement, signage, volunteer opportunities, reporting deadlines — to ensure 100% compliance with commitments
• Identify gaps in stewardship processes and recommend efficiencies that enhance the overall donor experience

Database Management & Reporting

• Serve as the Development team's primary point of contact for CRM needs, ensuring accurate data entry, coding, and record-keeping across donor files
• Maintain day-to-day data integrity including deduplication, address updates, constituent notes, and documentation of donor interactions
• Run routine reports for staff including mailing lists, LYBUNT/SYBUNT lists, event attendee lists, and pipeline reports
• Implement process improvements in the CRM based on team feedback and evolving organizational needs

Cross‑Functional Collaboration

• Serve as the Development team's liaison to Finance during monthly gift reconciliation and as the lead point of contact during the annual audit
• Collaborate with the Communications team to support donor outreach and stewardship execution
• Provide operational support during major fundraising campaigns and events

Education/ Experience

• Bachelor's degree and/or 3+ years of experience in nonprofit development, fundraising operations, stewardship, or a data-focused administrative role
• Strong organizational skills with the ability to manage detailed workflows, track competing deadlines, and maintain accurate records across multiple projects simultaneously
• Excellent written and verbal communication skills, with the ability to draft clear, professional stewardship messages and partner updates
• High comfort level working with data, spreadsheets, and CRM systems; experience with donor databases strongly preferred
• Proficiency in Microsoft Office, particularly Excel and Word, including the ability to manipulate, clean, and format data for reporting purposes
• Prospecting and donor research skills
• A collaborative, service-oriented mindset — comfortable working across departments to gather information, fulfill partnership deliverables, and support the broader Development team

Employee Benefits Offered

• Individual Medical and Dental Insurance
• Group Life Insurance
• 401k Retirement Plan with a generous 3% contribution by JACMD after 1 year
• Flexible Spending Account- Medical and Dependent Care
• Supplemental Life Insurance
• Hybrid Work Environment
• 18 Paid Holidays as well as paid Time Off Between Christmas and New Years
• Cell Phone Reimbursement

How to apply: Send cover letter and resume to Kim Denis at kdenis@jamaryland.org

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship. JACMD is an equal opportunity employer. We do not discriminate on the basis of race, gender, handicap, age, religion, sexual orientation, or national or ethnic origin. This position is subject to a background check.

• Individual Medical and Dental Insurance
• Group Life Insurance
• 401k Retirement Plan with a generous 3% contribution by JACMD after 1 year
• Flexible Spending Account- Medical and Dependent Care
• Supplemental Life Insurance
• Hybrid Work Environment
• 18 Paid Holidays as well as paid Time Off Between Christmas and New Years
• Cell Phone Reimbursement