Manager, Digital Community Engagement

Living Beyond Breast Cancer is a national nonprofit organization whose mission is to connect people with trusted information and a community of support. By joining our team, you can make a difference in the lives of people in your community and across the country. For more information, visit LBBC.ORG.

LBBC is hiring a Manager, Digital Community Engagement, who will play a key role in shaping, growing, and sustaining LBBC’s digital community. This role is responsible for stewarding LBBC’s online community platform hosted on Mighty Pro (Flourish), while also leading broader digital community engagement and social listening efforts across LBBC’s digital channels. The ideal candidate is an experienced digital community professional who understands not only how platforms function, but how trust, participation, and connection are built over time. This individual will bring both strategic thinking and hands-on engagement to ensure that our digital community is a meaningful extension of LBBC’s mission and an integrated part of LBBC’s programs, outreach, and communications. 

LBBC is headquartered just outside Philadelphia in Bala Cynwyd, PA. This position will be mostly remote with occasional office meetings. Preference in hiring will be given to candidates who live within the Greater Philadelphia region.

Key Responsibilities

Audience Engagement and Community Management

Collaborate with a cross-functional team to develop, implement, and evolve LBBC’s digital community engagement strategy across platforms, with Flourish as the primary hub for connection and engagement.

Actively moderate and engage in community discussions, share relevant and trusted content, and foster a community environment that is welcoming, supportive, respectful, and inclusive.

Monitor trending topics and new ideas across various social media platforms, including but not limited to Flourish, Reddit, Facebook, Instagram, and other breast cancer digital communities.

Collaboration, Expertise, and Training

Collaborate with Educational Programs, Special Events, and Outreach teams to connect in-person experiences with ongoing digital communities, as well as translating online community connections to in-person meetups. 

Serve as the internal subject matter expert on Flourish and Mighty Pro, including monitoring platform features, updates, and capabilities and advising on how they can support engagement, learning, and inclusion. 

Key Qualifications

• Successful candidates need a willingness to learn and approach problems with a fresh perspective. LBBC is a learning organization, and we encourage candidates who have unconventional and/or self-taught backgrounds in any of the below qualifications to apply for this position.

• Bachelor's degree in a related field (or equivalent experience)

• 3+ years' experience moderating large, diverse online communities; cancer or other healthcare-related communities preferred

• Creativity and a proactive approach to addressing moderation issues and developing engagement opportunities 

• Excellent communication, collaboration, and time management skills 

• Proficiency in Mighty Networks preferred

• Experience with community engagement on platforms like Facebook, Instagram, Reddit, and TikTok 

• Familiarity with Sprout Social a plus

• Genuine interest in the healthcare sector, patient advocacy, and/or oncology

If you're excited about this role, even if you don't meet every requirement, we'd love to hear from you.

COMPENSATION

The salary range begins at $65,000 per year. LBBC offers a comprehensive benefits package including:

• Health, dental, and vision insurance
• 401(k) with annual 4% employer match plus an additional annual discretionary contribution
• Generous paid time off plan
• Flexible work arrangements in a hybrid working environment
• Organization-issued laptop plus cell phone/internet stipend
• Paid parental leave

APPLY HERE

Living Beyond Breast Cancer is an Equal Opportunity Employer. We respect and seek individuals of a diverse background and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

• Health, dental, and vision insurance
• 401(k) with annual 4% employer match plus an additional annual discretionary contribution
• Generous paid time off plan
• Flexible work arrangements in a hybrid working environment
• Organization-issued laptop plus cell phone/internet stipend
• Paid parental leave