Arun and Chichester Citizens Advice

We help people find a way forward

We can all face problems that seem complicated or intimidating. At Citizens Advice we believe no one should have to face these problems without good quality, independent advice.

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

We give advice to millions of people

Our network of independent charities offers confidential advice online, over the phone, and in person, for free. When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

We help millions of people every year. In 2020-21, this included:

• 40 million visits to our website
• 58,000 people helped face to face (despite most of our services being delivered remotely due to the Covid-19 pandemic)
• 1.48 million people using our phone service
• 549,000 people contacting our consumer helpline
• 624,000 people getting help by email or webchat
• 52,000 witnesses supported through the Witness Service

In total we helped over 2.4 million people find a way forward with one-to-one advice. Our advice website had over 60 million views of our online self-help advice.

We provide support in approximately 2,500 locations across England and Wales with over 21,000 volunteers and 8,700 staff.