Travelers Aid Chicago

Travelers Aid volunteers staff the 9 information desks in O’Hare’s domestic and international terminals and, each year, assist over 900,000 passengers, providing information about both the airport and the Chicago area. Protective Travel Services (PTS) are provided to vulnerable or at-risk travelers who need guidance, support or advocacy as they travel through O’Hare, including: refugees, repatriates, passengers with special needs, youth who have run away and/or are returning home, recipients of humanitarian aid, Military Severely Injured passengers, passengers with developmental delays, and others. Crisis Intervention services work with travelers in crisis to create a safe, viable plan. These persons are often novice/inexperienced travelers, travelers experiencing traumas, weather delays or flight cancellations, passengers experiencing extreme stress or anxiety, and persons who lack resources.