Direction Home Akron Canton - Long Term Care Ombudsman Program

The Long-Term Care Ombudsman Program investigates complaints related to long-term care with a strong focus on resolving the concern to the consumer's satisfaction. We utilize negotiation, mediation, education, and advocacy, and serve as consumer advocates through community education, legislative actions, and public policy intervention. All individuals living in long-term care facilities have the right to be treated with dignity and respect and receive quality care. By law, residents of long-term care facilities have rights. It is the responsibility of the Long-Term Care Ombudsmen to make sure those rights are protected. Our support services are free and available to all consumers receiving long-term care at home, in a nursing facility, or an assisted living facility.