CARPLS (the Coordinated Advice and Referral Program for Legal Services) is an innovative legal aid service that offers an immediate response to the everyday legal problems confronting low-income residents of Cook County. CARPLS' Legal Aid Hotline and court-based Advice Desks give low-income clients direct access to experienced attorneys who are trained to quickly assess and respond to a wide range of civil legal problems. CARPLS attorneys resolve over 85% of all cases in-house by providing information, advice and brief services including the preparation and review of legal documents. Clients with more complex needs are referred by CARPLS to a network of specialized legal and social service providers. CARPLS' unique "legal triage" system serves as a model for legal aid communities across the country and has increased access to justice by dramatically reducing the cost of legal aid services to the poor. Since its inception in 1993, CARPLS has helped over 600,000 clients find solutions for their basic legal problems.