Refuge

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. For more information on our work, please visit www.refuge.org.uk.

We are recruiting 20 *female Helpline Volunteers to support our National Domestic Abuse Helpline Team in providing high-quality, empowering, emotional and practical support, to predominantly women survivors of domestic abuse, but also their friends, family members, and other service professionals through our services.

Initial training for this Helpline Volunteer role will be focussed on how to provide support to those using our Live Chat Service.  Additional training in our telephone and email services will be available to successful applicants after 3 months of commitment in this role.  

Our volunteers are essential in supporting us to meet the demand for the Helpline services and are an important part of the Helpline Team. This is a stimulating role that offers positive challenges and rewards to the right applicants.