Implementation & Customer Success Lead

Human Health Project (HHP) is a holistic health literacy charity. Our mission is to improve the health of the underserved and vulnerable through holistic information, education and advocacy. Our objective is to empower people to manage their own health with improved outcomes and no medical errors. For more information, please visit our website including viewing our "Shared Patient Information" program page which includes 50 pages of reports on both our Migraine and Lupus and feedback received from people who reviewed the reports in the section, "What Our Members are Saying" - https://tinyurl.com/4c5y3mfa and our "Healthcare Access Program" which includes short video courses in our Learning Academy - https://tinyurl.com/4xwdz5wh , Patient Advocacy Workshops in Los Angeles, - https://tinyurl.com/mryave5x and in Northern Ireland - https://tinyurl.com/nhj6kp7p and our Online Peer to Peer Events - https://tinyurl.com/5ddmxuyn

Implementation & Customer Success Lead

Role Type: Volunteer or Stipend

Location: Remote (6–10 hrs/week)

About the Role

Once partners adopt HHP programs, the Implementation & Customer Success Lead ensures successful onboarding, training, and long-term engagement.

What You’ll Do

• Lead onboarding for CHCs, schools, NGOs, and ministries
• Train staff in UPE + HHP programs
• Track adoption, outcomes, and partner satisfaction
• Support renewals and multi-year expansions
• Gather user feedback to improve programs and product

You’re a Great Fit If You

• Have experience in customer success, implementation, training, or operations
• Communicate clearly and supportively
• Are passionate about helping organizations succeed
• Can translate challenges into actionable solutions