Foster Success Partner, Onboarding (Welcoming Committee)

Dallas Pets Alive! is a highly respected animal rescue organization and provides the perfect place to utilize your skills to grow personally and professionally. Our mission is to promote and provide the resources, education, and programs needed to eliminate the killing of companion animals in North Texas - and volunteers make our mission a reality.

With over 350 Volunteers on more than 10 teams, we have numerous opportunities for you to join our mission. By dedicating your valuable time to DPA, you are directly impacting our ability to achieve our organizational goals in a fun and supportive community. To learn more about Dallas Pets Alive! visit https://dallaspetsalive.org

As an Onboarding Foster Success Partner, you will be making a huge impact on this mission by assisting our foster families throughout this process as a member of our Welcome Committee.

Team: Foster

Location: Remote/Virtual - Virtual from anywhere, understanding we are in the CST timezone.

Time Commitment: Under 5-10 hours a week

Compensation: This is a Volunteer Position with no monetary compensation.

Position Responsibilities:

Foster Success Partners will work to ensure foster parents are set for success. They will check in with foster parents day one, and one week after picking up their new foster. They will field questions about crate training, decompression, how to make appointments, pet introductions, how to get supplies, etc.

• Checking in with foster parents at scheduled times via email. If no response within 48 hours, following up with a phone call or text then escalating to appropriate parties
• Collecting marketing information for foster animals and uploading the same to ShelterLuv internal database
• Assisting in troubleshooting any issues with the foster pet including training advice and medical issues
• Maintaining notes of correspondence with foster parents regarding the pet(s)
• Referring issues beyond the scope of this function to other volunteers, team leaders, or Foster Director for further processing
• Developing relationships with foster parents, and professionally managing potential complaints
• Assisting with any other duties needed to help drive Dallas Pets Alive!’s mission and support our values

Skills and Qualifications best suited for this position:

• Ability to work virtually.
• Must be at least 18 years of age
• Proficiency with Gmail and G-Suite applications
• Fluency in English; bilingual a plus!
• Ability to operate a computer or mobile device

What we look for in our Volunteers:

• Commitment to DPA!’s mission and values.
• Excellent oral and written communication skills to maintain professional level correspondence at all times.
• A motivational, can-do attitude to represent DPA! in a positive manner to our supporters and the general public.
• A problem-solving mindset to handle and diffuse challenging situations in a professional manner.
• A love for animals and dedication to the cause of animal welfare.
• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare.

Our Commitment to You:

DPA! is committed to creating and maintaining a diverse culture that reflects the uniqueness of the animals and the communities we serve. We embrace challenges and lead with positive intent, welcoming all people who have a caring and compassionate dedication to animal welfare.

Dallas Pets Alive! champions a world where:

• Both ends of the leash are respected and honored. All individuals are treated with dignity, compassion, and understanding.
• The golden rule is expected: Treat all living beings as you would like to be treated.

DPA! has a zero tolerance discrimination policy. Unfair or prejudicial treatment of people and groups based on characteristics such as race, gender, age, or sexual orientation will not be tolerated.

To be considered for this position, please complete our Official Volunteer Application at https://dallaspetsalive.org/volunteer/volunteer-application/

For general information about volunteering, visit https://dallaspetsalive.org/volunteer/

Dallas Pets Alive! is committed to creating and maintaining a diverse culture that reflects the uniqueness of the animals and communities we serve. We are committed to providing equal opportunity and reasonable accommodation. To request reasonable accommodation, contact volunteer@dallaspetsalive.org.