Ben Taub Tower Volunteer

Ben Taub Tower Volunteer

DEPARTMENT: Ben Taub Tower Clinic Administration

LOCATION: BT Specialty Clinics; Ben Taub Tower

HOURS: Monday and Tuesday 9am-1pm, Wednesday and Thursday 9am-2:30pm

GENERAL SUMMARY:

Volunteers assist Clinic Administration, Patient Care Technicians and nurses with daily tasks. Volunteers provide assistance and wayfinding for patients who go down to radiology in Ben Taub Hospital, provide snacks to patients in waiting rooms, provide updates to patients, etc.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Providing navigation and wayfinding assistance to patients, particularly to Radiology Services
• Speaking with patient families and answering questions
• Answering the phone and providing reception and filing as needed
• Assisting PCTs and nurses as needed
• Follows all instructions and policies

QUALIFICATIONS:

• Ability to work unsupervised for a short time
• Mature, outgoing and dependable, with good interpersonal skills
• Ability to communicate verbally with staff, physicians, and visitors in a

courteous manner

• Dependable, conscientious and diligent in the performance of duties

TRAINING:

Volunteer Services will provide:

• New Volunteer Orientation
• Criminal Background Screening
• Volunteer ID Badge
• Interview with assignment screening and scheduling

Occupational Health Services will provide Health Screening:

• TB Titer
• Proof of Immunization (MMR, Varicella, and Pertussis)

Assigned department will provide:

• Tour of the department
• Introduction to staff members
• Specifics on safety
• On the job training
• Prepared and assigned tasks