Onboarding Feedback Analyst

Respect MO Voters is seeking a candidate to gather and synthesize information for campaign Leadership about the Volunteer Experience.

What This Role Does

• Coordinate automatic survey distribution with Tech Support
• Review and analyze the findings
• Present these at Departmental meetings
• Review and revise survey questions as needed
  • Coordinate this effort with Retention Lead, and Comms Department
• Monitor feedback from the Good Vibes Request Form and Suggestion Box
• Summarize all findings accordingly in Department Meetings
• Follow up with individuals if clarification is needed, or to check if their issues were resolved.

Skills Needed

• Basic computer operation, and spreadsheet skills
• Familiarity with Google Docs, Sheets, and Forms
• Patience – survey response rate has always been low
• Diplomacy and Empathy – Understand what someone is talking about, and present it to the Department with clear, succinct, accuracy.

Responsibilities

• Independently verify that the surveys have gone out.
  • This can be as simple as checking one’s email for receipt of it, or asking fellow Program members
  • Check monthly survey results as they come in, no more than a week after the surveys have gone out
  • Report any major problems immediately to Retention Leadership
  • Create regular monthly reports of findings to be discussed by Leadership
  • Report any technical problems to Tech Support via their Tech Support Request Form.

Tools & Systems

• Zoom – Used for Department and Program meetings
• Google Sheets – Where resources are stored
• Slack – Communication and team connection
• VAN – Online database
• Trello – Project and workflow tracking

Ideal Candidates

• Know what’s going on with a group as a whole
• Coordinate information to the correct people to optimize interpersonal harmony
• Want to help support Peoples’ Rights!