Tech Tutor

City of Irvine Older Adults Services are looking for potential volunteers to provide one-on-one support to older adults in navigating and using smartphones, tablets, and laptops.

Duties:  

• Provide patient, friendly, and respectful assistance to older adults with basic technological needs.
• Answer general technology questions in a clear and easy-to-understand way.
• Encourage and support older adults at their own pace without taking over their devices.
• Maintain a welcoming and supportive environment for all participants.
• Help with smartphones, tablets, and laptops, including tasks such as:
• Making phone calls and sending texts or emails
• Downloading and using apps
• Connecting to Wi-Fi and troubleshooting connectivity issues
• Adjusting device settings (volume, display, accessibility features, etc.)
• Navigating websites and online services

Hours:  

• Weekly for 2 hours in the morning, Monday or Tuesday.

Skills, Abilities and Knowledge:

• Ability to communicate courteously and effectively with participants and staff.
• Comfortable using smartphones, tablets, and laptops (iOS, Android, and/or Windows/Mac).
• Able to explain technology in simple, easy-to-follow steps.
• Fluency in another language is a plus but not required.

Requirements: 

• Must be reliable and willing to commit to scheduled volunteer shifts.
• Must be patient and respectful.
• Previous teaching, tutoring, or customer service experience is a plus but not required.
• Access to a cell phone. Checks email frequently.

 Additional Requirements: 

• Complete appropriate paperwork.
• Pass a background check, paid for by the City of Irvine.
• Abide by the City of Irvine’s Patron’s Code of Conduct and the Older Adult Services Code of Conduct.

Benefits: 

After completing a minimum of 20 hours in a calendar year, volunteers will receive an invitation to our annual Volunteer Recognition event.