Project Hope Support Volunteer

Project Hope Support Volunteer assist the Project Hope Coordinator in delivering high‑quality services to pregnant women and families enrolled in the program. The volunteer helps keep program operations running smoothly by contacting clients, organizing donations, preparing monthly packages, assembling educational materials, and supporting administrative tasks. Volunteers may occasionally participate in client intake appointments under staff guidance.

Qualifications

• High school diploma/GED required. Associate’s degree/some college with equivalent work experience preferred.
• Commitment to Project Hope’s mission of supporting pregnant women and families.
• Strong organizational skills and attention to detail.
• Reliable, punctual, and able to follow directions.
• Comfortable communicating with clients and working in a team environment.
• Bilingual English/Spanish preferred but not required.
• Ability to maintain confidentiality of client information.
• Friendly, compassionate, and respectful when interacting with families.

Essential Duties and Responsibilities

• Contact clients by phone, text, or email to confirm appointments, share reminders, and provide basic program information.
• Assist staff during occasional intake appointments by helping clients complete forms or gather needed documentation.
• Maintain organized records of volunteer activities, feedback, and outcomes.
• Sort, organize, and inventory donations including diapers, formula, baby food, clothing, and other baby essentials.
• Prepare monthly baby‑item packages for clients, ensuring accuracy and attention to detail.
• Assist with maintaining a clean, organized donation storage area.
• Assemble educational packets for clients on topics such as prenatal care, newborn safety, breastfeeding, and parenting skills.
• Help prepare materials for group sessions, classes, and outreach events.
• Support staff with filing, data entry, appointment tracking, and organizing client records.