Get Excited About Giving Back - Join us as a Patient Scheduler!

Are you ready to make a difference in people’s lives? Join us as a Volunteer Patient Scheduler and be a part of our mission to provide free medical care to the working uninsured in Polk County. No experience is required, just bring your exceptional communication and multi-tasking skills to the table.

In this role, you’ll have a vital role in managing and coordinating patient appointments. You’ll be the friendly voice that patients hear when they call to schedule appointments, and your attention to detail and empathy will ensure that they feel valued and supported. Your contribution will help optimize the efficiency of healthcare services and ensure a smooth flow of patients. Join us and experience the satisfaction of transforming lives.

No previous experience in the medical field is required, but experience working on a computer and a willingness to learn our electronic health records (EHR) system is essential. Extensive training will be provided to ensure your success in this role.

Together, let’s ensure that every patient receives the care they deserve. Your dedication and kindness can make a world of difference!

Benefits of Volunteering:

• Positively impact the lives of patients in need.
• Attain firsthand experience in a medical setting and expand your knowledge.
• Connect with like-minded individuals who share your passion for making healthcare accessible to the working uninsured in our community.
• Uncover hidden talents, develop new interests, and gain a deeper understanding of your own strengths and values.

Responsibilities

• Provide patient appointment and procedure scheduling over the phone and in person.
• Utilize our electronic health records (EHR) software to ensure appointments are made according to specific provider preferences and ensure appropriate time slots are allocated.
• Answer patient questions, provide instructions, and ensure a positive patient experience.
• Resolve scheduling conflicts, patient requests, or other challenges professionally using critical thing and problem-solving skills to find appropriate solutions.
• Contribute feedback for process improvement to enhance scheduling efficiency and improve overall patient satisfaction.

Qualifications

• Excellent communication and interpersonal skills, with the ability to empathize and connect with patients.
• Strong organizational abilities to manage multiple tasks and schedule appointments efficiently.
• Attention to detail, ensuring accurate scheduling.
• Willing and comfortable learning our patient electronic health record (EHR) computer system.
• Respect for patient privacy and the ability to maintain confidentiality.
• Previous medical office experience and medical terminology are helpful but not required.

Apply today if you are ready to embark on this meaningful journey with us!

Watch our video to learn more: Lakeland Volunteers In Medicine

2 shifts available:

• 07:45 to 11:45 EST
• 12:00 to 16:00 EST