(Valley City, ND) Blood Drive Volunteers Needed to Check-In Donors (Customer Service)

Blood Drive Volunteer

As a representative of Vitalant at mobile drives, Blood Drive Volunteers will ensure that blood donors have an exceptional experience from the moment they arrive until the time they leave.

Responsibilities:

• Welcome and check in donors.
• Explain the donation process as necessary and answer any non-eligibility questions donors may have.
• Ensure each donor receives pre-donation materials
• Offer promotional items when available
• Encourage donors to donate the best product for their blood type for maximum impact
• Manage donor flow
• Provide excellent customer service
• Set up and maintain cleanliness in the Reception and Refreshment/Hospitality areas
• Ensure the Refreshment/Hospitality area is clean, restocked, and that donors are rehydrated after the donation procedure.
• Check if the donor was provided post-donation information before leaving the drive
• Report possible adverse post-donation physical reactions to staff.
• May make reminder/cancellation calls, reschedule donor appointments, and perform follow-up activities as directed.

Qualifications/Requirements:

• Must be 16 years of age or older
• Must pass Criminal Background Check if 18 or older
• Must have a valid Social Security Number
• Ability to communicate effectively and provide excellent customer service
• Demonstrate professional demeanor at all times
• Comfortable working with people from diverse communities and backgrounds
• Ability to understand technology needed for position: Donor Check-in, tablets, smartphones, apps, etc.
• Ability to regularly commit to a schedule, arrive punctually, and adapt to changes
• Reliable transportation
• Commit to 50 hours per calendar year

Required Training:

• Vitalant Volunteer Orientation
• Blood Drive Volunteer Role-Specific Training
• Onboarding with your Volunteer Specialist