Volunteer Success Lead

Mission:

To build and sustain a supportive, engaging, and mission-aligned volunteer community where people feel recognized, heard, and empowered.

Responsibilities:

• Welcome new volunteers with structured onboarding (shared documents, group intro, first assignments).
• Maintain a volunteer database (role, availability, contact, notes).
• Check in with team members monthly to track morale, engagement, and capacity.
• Identify team members needing encouragement or re-engagement.
• Host a quarterly online social (virtual reflection or highlight circle).
• Work closely with leadership to:
  • Track volunteer burnout
  • Recommend delegation and restructuring
  • Prepare shoutouts and team awards
• Draft brief volunteer highlight stories for social media once/month

Skills & Tools:

• Excellent communication, empathy, and organization
• Familiarity with MS planner
• Ability to manage people with kindness and firmness
• Strong listening and interpersonal awareness
• Background in HR, coaching, or volunteering is a plus

Time Commitment:

• Minimum: 2–3 hours/week
• 6-month initial commitment required (renewable)
• Weekly sync with team lead or Content Coordinator

What You Gain:

• People-leadership and emotional intelligence training
• Real impact on organizational health
• A network of disciplined and mission-driven volunteers
• Flexible hours and deep community experience