Volunteer Systems & Offboarding Coordinator (Volunteer)

Description

Volunteer Systems & Offboarding Coordinator (Volunteer)

Operations | Volunteer Experience, Systems & Compliance

Organization: Mentor A Promise (MAP)

Location: Remote with NYC-based coordination as needed

Type: Volunteer (Operations & Volunteer Systems Role)

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit serving children and youth ages 5–18 experiencing housing instability through mentorship, literacy, social-emotional learning, creative expression, and community-based programs. MAP relies on a large, dedicated volunteer community—and strong systems are essential to protecting children, supporting volunteers, and maintaining organizational trust.

Volunteer engagement at MAP is treated with the same rigor, care, and accountability as paid operations.

Role Overview

The Volunteer Systems & Offboarding Coordinator supports MAP’s Operations and HR functions by managing the systems, processes, and protocols that govern volunteer transitions—particularly offboarding, access management, and documentation.

This role ensures that when volunteers complete or exit their roles, MAP maintains clean records, protects data, retrieves access, and preserves positive relationships—while upholding safeguarding, privacy, and compliance standards.

Key Responsibilities

Volunteer Systems Management

• Maintain accurate volunteer records across systems (agreements, access, roles, status)
• Track volunteer start and end dates, role changes, and access levels
• Coordinate with HR, IT, and Program teams on volunteer systems updates

Offboarding & Transitions

• Manage volunteer offboarding processes, including:
  • Confirmation of end dates
  • Access removal (email, drives, tools)
  • Documentation and record closure
• Ensure offboarding aligns with safeguarding, privacy, and data-protection requirements
• Support respectful, professional volunteer exit experiences

Compliance & Risk Support

• Ensure volunteer agreements, confidentiality, and IP documents are properly closed
• Support audits, reviews, or leadership requests related to volunteer records
• Flag gaps or risks in volunteer systems or processes

Process Improvement

• Help document and improve volunteer lifecycle workflows
• Support creation of templates, checklists, and tracking tools
• Recommend system or process improvements to Operations leadership

Qualifications

• Strong organizational and systems-thinking skills
• Comfort working with records, documentation, and process workflows
• Attention to detail and discretion with sensitive information
• Ability to coordinate across teams (HR, IT, Programs)
• Clear written communication skills
• Alignment with MAP’s mission, safeguarding, and dignity-centered values

Preferred Skills

• Experience in volunteer coordination, HR operations, or nonprofit administration
• Familiarity with Google Workspace, shared drives, or volunteer management tools
• Experience with access control or systems coordination
• Background in compliance, risk, or operations support

Commitment

• Volunteer role
• Approximately 5–10 hours per week
• Minimum 6-month commitment preferred
• Fully remote with NYC-based coordination as needed

What You’ll Gain

• Hands-on experience in nonprofit operations and volunteer systems
• Exposure to HR, compliance, and risk-management practices
• Collaboration with Operations and leadership teams
• Professional references and letters of recommendation
• The opportunity to strengthen systems that protect people and programs

How to Apply

Interested candidates must apply directly through Idealist and submit:

• Resume (required)
• Cover letter (required) describing relevant experience in systems, operations, or volunteer coordination

Help ensure volunteers are supported with clarity, respect, and accountability—at every stage of their journey with MAP.

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.