Volunteer Customer Service Representative

Volunteer Customer Service Representative

Washington West African Center (WAWAC)

The Washington West African Center is seeking a compassionate and reliable Volunteer Customer Service Representative to support our growing community programs. As more families reach out for help with housing, immigration support, cultural programs, and social services, we need a dedicated volunteer to manage incoming calls and ensure every community member receives timely, respectful assistance.

About the Role

The Customer Service Volunteer will serve as the first point of contact for callers seeking information or support. You will help community members navigate our services, route calls to the right departments, and ensure that every person who contacts us feels welcomed and heard. This role is essential to strengthening our responsiveness and improving access to resources for West African families across Snohomish County.

Responsibilities

• Answer and manage incoming calls with professionalism and warmth
• Listen to callers’ needs and direct them to the appropriate staff or program
• Provide basic information about WAWAC services, events, and resources
• Take accurate messages and ensure follow‑up when needed
• Maintain confidentiality and handle sensitive information with care
• Track call volume and common questions to support service improvements
• Assist with light administrative or communication tasks as needed

Ideal Candidate

You’ll thrive in this role if you:

• Enjoy helping people and offering excellent customer service
• Communicate clearly, patiently, and respectfully
• Are comfortable managing phone calls and multiple inquiries
• Are organized, reliable, and detail‑oriented
• Value cultural sensitivity and community‑centered work
• Have an interest in social services, cultural programs, or nonprofit support

Training & Support

Volunteers receive:

• Orientation and training on WAWAC programs and services
• Guidance from leadership and administrative staff
• Access to scripts, FAQs, and communication tools
• Ongoing support to ensure confidence in handling calls

Impact

Your service ensures that every caller—whether seeking help, information, or connection—feels supported and guided. By managing incoming calls, you help our team focus on delivering essential programs that uplift West African families and strengthen community wellbeing.

How to Apply

Email info@wawaac.org or call 425‑758‑3269 to express interest.

Join us in helping our community feel heard, supported, and connected.