Customer Support/Success Volunteer to Work with NGO/Nonprofits Around the World

We are seeking customer support volunteers to manage incoming inquiries and directly assist NGOs and relief organizations using the SmartResponse platform.

We need dedicated support representatives to act as a front-line champions for our users.

By ensuring organizations have a seamless experience, you help them focus on what they do best: aiding communities in crisis.

In this role, you will use our Help Dashboard to assist users with:

• Account Management: Helping administrators securely change organization names on SmartResponse.
• General Support: Answering general SmartResponse platform questions.
• Survey Assistance: Guiding users step-by-step when they need help completing a survey or troubleshooting survey errors.
• Direct Engagement: Leading support sessions when users request a one-on-one call.
• Platform Improvement: Gathering and organizing user suggestions for SmartResponse to share with our technical teams.

Background: Disaster Accountability Project is a volunteer-powered organization. Launched after Hurricane Katrina to improve effectiveness, accountability, transparency and equity in disaster relief / humanitarian aid, the organization's top program is SmartResponse.org, a global platform that helps make sure more funds reach locally-led and last-mile organizations around the world.