Quality Assurance Intern

BACKGROUND: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. At work in over 45 countries and 25 U.S. cities to restore safety, dignity and hope, the IRC leads the way from harm to home. Domestically, our 25 offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.

SCOPE OF WORK: The Monitoring, Evaluation, and Learning (MEL) Department, provides essential oversight of program quality assurance, data management, and compliance across all organizational levels. MEL ensures programs meet high standards through accurate outcome documentation, internal monitoring, audit preparedness, and staff training on data systems. The Quality Assurance Intern will support these efforts by focusing primarily on client feedback. This includes contacting clients by phone to conduct surveys, recording and tracking feedback and helping to organize and analyze responses. The intern will gain hands-on experience in client engagement, quality assurance processes and how feedback informs program improvement and accountability within a nonprofit setting.

RESPONSIBILITIES:

General responsibilities could include, but are not limited to, the following:

Client Feedback and Engagement

• Call clients to conduct feedback surveys;
• Record responses accurately and track survey completion rates;
• Ensure client concerns and feedback are documented appropriately;

Data Management and Quality Assurance

• Assist with entering, organizing, and maintaining client survey data;
• Track survey participation and response trends;
• Support efforts to ensure data integrity and confidentiality;
• Review casefiles for audit preparation and QA checks;

Reporting and Documentation

• Help summarize survey results and generate reports for staff and funders
• Contribute to preparing materials that highlight key insights from client feedback

Administrative and Program Support

• Provide assistance with forms, spreadsheets, and tools to track feedback;
• Attend and document relevant meetings, ensuring accurate note-taking;
• Support cross-functional projects related to quality assurance and program improvement.

REQUIREMENTS:

• Strong communication skills, with the ability to work effectively across cultures and maintain professionalism with clients and staff;
• Organized, detail-oriented, and able to manage sensitive information confidentially;
• The ability to work independently and collaboratively is essential, along with a flexible and positive attitude;
• Basic computer skills, particularly in Microsoft Excel, are required, and a willingness to learn new software is important;
• An interest in nonprofit work and data management is strongly preferred.

Standard of Professional Conduct

The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

TO APPLY: Complete an online application at https://x.gldn.io/e/AABWtXY9q0b. Please submit a cover letter (including desired position, availability and motivation for applying) and resume. You will be contacted for a virtual initial interview and next steps. All volunteer and internships are part-time, unpaid positions and require a background check.

If your school requires any documentation or agreement for a volunteer or internship position, please reach out to GetInvolvedIRCSacramento@rescue.org prior to the initial interview.