Front Desk Volunteer Support - Samaritan House

Samaritan House of San Mateo County is leading the fight against poverty in San Mateo County. Our Client Services team is seeking in-person administrative support to help manage client phone inquiries, which have increased significantly since the pressures of COVID-19 began. The ideal candidate is:

• Friendly
• Organized
• Support is needed Monday through Friday between either 9am to 12pm or 1pm-4pm and we are looking for at least 1 volunteer per shift, ongoing
• Comfortable speaking on the phone (Spanish language skills preferred)
• Has basic Administrative skills
• Preferred: Bilingual in Spanish

Typical tasks would include:

• Sorting through phone messages, voicemails, and returning calls to clients
• Answering basic questions clients may ask, and connecting them with Case Managers accordingly
• Making any follow-up calls that might be needed
• Other misc. tasks related to all of the above

Further training will be provided. Schedule if flexible, but support is needed on a weekly basis. This work would be based out of our 4031 Pacific Blvd office.