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Published 12/27/25 8:51AM

Helpline Support Advocate

Community Advocates for Family & Youth
Remote, Volunteer must be in United States
I Want to Help

    • Details

    Available Times:
    Weekdays (daytime, evenings), Weekends (daytime, evenings)
    Time Commitment:
    A few hours per month
    Commitment Details:
    Times are flexible as the Helpline is a 24/7 operation.
    Recurrence:
    Recurring
    Volunteers Needed:
    8
    Cause Areas:
    Crime & Safety, Sexual Abuse & Human Trafficking, Victim Support
    Good For:
    Public Groups, Age 55+, Private Corporate Groups
    Participation Requirements:
    Background Check, Attend Orientation
    Age Requirement:
    8+
    Other Requirements:
    Spanish speaking is helpful. However, it is not required.

    Description

    The Helpline Support Advocate provides confidential, compassionate support to individuals impacted by domestic violence. This role responds to helpline calls, texts, and chats with calm, care, and professionalism, offering emotional support and connecting individuals to appropriate resources. The advocate assists callers with personalized safety planning that addresses both immediate concerns and long-term needs, helping individuals feel heard, supported, and empowered to make informed decisions at their own pace.

    Location

    Remote
    Volunteer must be in United States
    Associated Location
    P. O. Box 4419, Capitol Heights, Maryland, US

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