Manager of Impact (Volunteer)

Manager of Impact (Volunteer)

PromiseMeasure | Impact Measurement, Evaluation & Organizational Learning

Organization: Mentor A Promise (MAP)

Division: PromiseMeasure

Location: Fully Remote — United States, with NYC collaboration as needed

Type: Volunteer Management Role

Commitment: Approximately 5–10 hours per week

Minimum Commitment: 6 months

Reports To: PromiseMeasure Leadership / Chief of Monitoring, Evaluation & Learning

Works Closely With: Impact Analysts, MEL team members, PromisePrograms, PromiseLearning, PromiseRise, PromiseBridge, PromiseGiving, PromisePublic, and other MAP divisions

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit supporting children and youth ages 5–18 experiencing housing instability through mentorship, education, enrichment, creative expression, career development, advocacy, and community-centered opportunity.

MAP believes that meaningful impact requires more than good intentions.

We must understand what we are doing, who we are reaching, what is changing, what the evidence can responsibly tell us, and what we should do differently because of what we learn.

About PromiseMeasure

PromiseMeasure is MAP's monitoring, evaluation, learning, and organizational impact division.

PromiseMeasure helps MAP understand the effectiveness of its programs, partnerships, initiatives, and organizational strategies while building systems that turn information into learning and learning into improvement.

The goal is not to measure everything.

The goal is to measure what matters.

Role Overview

MAP is seeking a Manager of Impact to help manage the day-to-day implementation of the organization's impact measurement and learning work.

The Manager will help translate MAP's broader MEL strategy into practical systems, analyses, reports, dashboards, evaluation activities, and organizational learning.

This role sits between strategy and execution.

PromiseMeasure leadership establishes MAP's measurement direction and standards.

The Manager of Impact helps make sure those standards become consistent practice.

The central question is:

What is changing because of MAP's work, what evidence do we have, and what should we learn from it?

Impact Measurement

Support the development and implementation of impact-measurement frameworks across MAP.

Help teams move from:

Activities → Outputs → Outcomes → Evidence → Learning → Improvement

Responsibilities may include:

• Develop practical impact indicators.
• Maintain outcome frameworks.
• Coordinate data collection.
• Review program and partnership information.
• Track organizational outcomes.
• Identify gaps in available evidence.
• Support evaluation activities.
• Analyze quantitative and qualitative information.
• Develop impact summaries.
• Support dashboards and reporting.
• Translate findings into practical recommendations.

The Manager should help MAP distinguish between what happened and what changed because it happened.

Program Impact

Work closely with PromisePrograms and PromiseMeasure leadership to understand the outcomes of PromiseRooted and PromiseConnects.

Support analysis involving:

• Participation
• Attendance
• Retention
• Engagement
• Mentor consistency
• Youth experience
• Family experience
• Program completion
• Learning
• Skill development
• Belonging
• Program quality

Program participation is important.

But participation alone is not impact.

The Manager should help MAP understand what young people actually experience and what appears to change over time.

Educational Impact

Partner with PromiseLearning and the Director of Educational Impact & Outcomes to support measurement of educational experiences and outcomes.

Help organize and analyze information related to:

• Learning
• Literacy
• Academic enrichment
• Skill development
• Student engagement
• Youth feedback
• Educational participation
• Learning experiences

Educational measurement should support learning and improvement rather than create unnecessary pressure for young people.

Partnership Impact

Work with PromiseBridge and Partnership Impact Analysts to understand what MAP's external relationships make possible.

Evaluate areas such as:

• Youth opportunities
• Workshops and enrichment
• Mentors and volunteers
• Career exposure
• Internships and pathways
• Educational opportunities
• Professional expertise
• Pro bono services
• Technology and resources
• Research support
• In-kind contributions
• Organizational capacity
• Community connections
• Financial support
• Introductions and new opportunities

Use a practical framework:

Purpose → Contribution → Activity → Output → Outcome → Organizational Value → Learning → Next Step

A partnership should not be considered impactful simply because an agreement was signed.

The question is what became possible because the relationship existed.

Data Collection & Organization

Help establish reliable processes for collecting and organizing impact information.

This may include:

• Program records
• Attendance information
• Surveys
• Feedback
• Assessments
• Partnership records
• Volunteer information
• Interviews
• Qualitative feedback
• Organizational records
• Outcome indicators

Identify missing, inconsistent, incomplete, or unclear information before it becomes part of an organizational conclusion.

Good analysis begins with understanding the quality of the information being analyzed.

Data Analysis

Conduct and coordinate practical quantitative and qualitative analysis.

Responsibilities may include:

• Clean and organize datasets.
• Review trends.
• Compare results across periods.
• Analyze survey responses.
• Summarize qualitative feedback.
• Identify patterns.
• Examine differences between intended and actual outcomes.
• Develop basic descriptive statistics.
• Identify unusual or unexpected findings.
• Document limitations.
• Develop recommendations for additional analysis.

The goal is not to make every analysis complicated.

The goal is to make every conclusion defensible.

Dashboards & Visualization

Help create useful dashboards, charts, summaries, and other tools that make impact information understandable.

Support development of:

• Program dashboards
• Partnership dashboards
• Outcome trackers
• Youth engagement summaries
• Quarterly impact reports
• Executive summaries
• Program profiles
• Partnership profiles
• Annual impact reporting

A dashboard should not exist simply because MAP has data.

It should help someone understand something or make a better decision.

Surveys & Feedback

Support the development and administration of surveys and feedback systems involving youth, families, volunteers, partners, and organizational teams.

Before collecting information, help teams ask:

Why are we collecting this?

What decision could it influence?

Who needs to answer?

What information is actually necessary?

How will we use what people tell us?

MAP should respect the time people spend giving us feedback.

If we ask, we should be prepared to listen.

Impact Reporting

Help translate evidence into clear, responsible reports for internal and external audiences.

Support:

• Quarterly impact summaries
• Program reports
• Partnership reports
• Grant-related impact information
• Executive briefings
• Organizational dashboards
• Annual impact reporting
• Data briefs
• Presentations
• Outcome summaries

Work with appropriate MAP teams to ensure reports remain understandable without overstating what the evidence demonstrates.

MAP should never make a stronger claim than its evidence can responsibly support.

Impact Analysts & Team Coordination

Help coordinate and develop Analysts and other volunteers supporting PromiseMeasure.

Responsibilities may include:

• Assign projects.
• Clarify deliverables.
• Establish timelines.
• Review work.
• Provide feedback.
• Support analytical development.
• Monitor project progress.
• Identify barriers.
• Escalate methodological questions.
• Encourage collaboration.

The Manager should not become the person who performs every analysis.

The Manager should help build a team capable of producing strong analysis.

Organizational Learning

Help ensure findings do not disappear into reports.

Support a continuous-learning process:

Measure → Understand → Discuss → Decide → Improve → Reassess

Bring findings back to relevant teams and help leaders consider:

What happened?

What worked?

What did not?

What surprised us?

For whom?

What might explain the result?

What should continue?

What should change?

What should we test next?

Measurement becomes valuable when learning changes behavior.

Data Integrity & Responsible Interpretation

Maintain strong standards around:

• Accuracy
• Completeness
• Definitions
• Documentation
• Methodology
• Interpretation
• Limitations
• Data quality
• Version control
• Responsible reporting

The Manager should be comfortable saying:

We know.

We have evidence suggesting this.

We do not know yet.

The available data cannot answer that question.

Those distinctions protect MAP's credibility.

Youth & Family Dignity

Ensure measurement practices recognize that every record represents a person.

Work with appropriate MAP teams to follow requirements involving privacy, confidentiality, safeguarding, consent, and responsible information handling.

Young people and families should never be treated as raw material for an impact report.

People are not data points.

Cross-Divisional Collaboration

The Manager of Impact will work across MAP while respecting functional ownership.

PromisePrograms owns program delivery.

PromiseLearning owns educational strategy and learning design.

PromiseRise owns career-readiness and youth-pathway programming.

PromiseBridge owns partnership development and stewardship.

PromiseMeasure owns organizational measurement, evaluation, learning, and impact analysis.

PromiseResearch develops original research and knowledge.

PromiseShield owns applicable privacy and data-protection requirements.

PromiseStack supports appropriate technology infrastructure.

The Manager helps these functions understand impact without becoming the owner of their work.

Qualifications

Strong candidates may come from backgrounds including:

• Monitoring, evaluation, and learning
• Program evaluation
• Social impact
• Data analytics
• Education
• Public policy
• Psychology
• Sociology
• Economics
• Statistics
• Public administration
• Nonprofit management
• Research
• Youth development

Candidates should demonstrate:

• Strong analytical thinking.
• Experience working with quantitative or qualitative information.
• Ability to identify patterns and ask thoughtful questions.
• Strong organization and attention to detail.
• Ability to explain findings clearly.
• Strong written communication.
• Project-management ability.
• Ability to coordinate multiple priorities.
• Comfort collaborating across teams.
• Strong judgment involving sensitive information.
• Commitment to learning and intellectual honesty.
• Alignment with MAP's mission and values.

Experience with Excel, Google Sheets, survey tools, dashboards, data visualization, statistical tools, or evaluation platforms is helpful but candidates are not expected to know every tool.

A graduate degree is not required.

What Success Looks Like

Impact projects have clear owners and timelines.

PromiseMeasure Analysts receive meaningful direction and support.

Program and partnership information becomes easier to understand.

Data-quality problems are identified earlier.

Dashboards answer useful questions.

Reports distinguish activities from outcomes.

Findings include appropriate limitations.

Program teams receive information they can actually use.

Leadership has greater visibility into what is working and what requires attention.

Impact claims become increasingly defensible.

Measurement increasingly influences decisions.

And MAP becomes better able to answer:

What changed because of our work—and what should we do because we know?

Why This Role Matters

MAP can count sessions, volunteers, partnerships, participants, workshops, and hours.

Those numbers tell us something.

They do not tell us everything.

Impact begins when we ask what happened after the activity.

Did a young person learn something?

Did an opportunity become accessible?

Did a relationship become stronger?

Did a program improve?

Did a partnership create something meaningful?

Did we accomplish what we intended?

And when the answer is no, did we have the courage to learn from it?

The Manager of Impact helps make sure MAP does not simply collect evidence.

This role helps turn evidence into understanding.

Commitment

Approximately 5–10 hours per week with a minimum six-month commitment.

The Manager will maintain consistent communication with PromiseMeasure leadership, participate in relevant team meetings, manage assigned impact projects, support Analysts, and collaborate across MAP.

What You'll Gain

This role offers meaningful management experience in monitoring, evaluation, learning, data analysis, nonprofit impact, and organizational strategy.

The Manager will work with real organizational questions, develop impact frameworks, coordinate analysts, create dashboards and reports, collaborate with program and executive leaders, and help translate evidence into organizational decisions.

It is particularly relevant for professionals interested in MEL, evaluation, analytics, social impact, education research, public policy, nonprofit leadership, consulting, or organizational learning.

How to Apply

Interested candidates must apply directly through Idealist and submit:

• Resume or CV
• Cover letter

Relevant analytics, evaluation, research, dashboard, or impact-reporting work samples are encouraged but not required.

This is an unpaid volunteer role requiring approximately 5–10 hours per week and a minimum six-month commitment.

At this time, MAP volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, compliance, and programmatic requirements.

Measure what matters. Understand what changed. Be honest about what we do not know. Turn evidence into learning—and learning into better decisions for young people.