Volunteer Services Mentor

About TRC

We empower girls and women to move from hopeless to hopeful!

The Thaddeus Resource Center is a non-profit organization whose purpose is to restore HOPE, inspire GROWTH, and EMPOWER girls and women through mental health, housing, life skill development, workforce training, and other supportive services. We pride ourselves in having established a family-oriented culture that promotes open communication and collaboration through our values of Empowerment, Commitment, Hope, Compassion, Community and Grace. 

If you are looking for a HANDS-ON experience where you can truly make an IMPACT, join our team and help us achieve our goal of empowering women of all ages to move from a place of hopeless to a place of hopeful.

Job Summary

The Volunteer Services Mentor will provide guidance and support to our Volunteer Services staff and interns. With expertise in volunteer recruitment, outreach, and management, they will empower their mentees to enhance and expand our volunteer program. By fostering professional growth, ethical conduct, and strategic thinking, they will contribute to our mission of restoring hope and supporting our team.

All volunteers will receive direct supervision from the department assistant manager, the Executive Director, and as needed the President.

Work Environment & Schedule

All activities for the volunteer position use remote access using Microsoft Teams. Volunteers are required to have a computer compatible with this software. Thaddeus makes every effort to hold group interactive group meetings to foster communications and teamwork using remote workspaces.

• Volunteers are yearlong appointments, fully remote and conducted via Microsoft Teams.
• The volunteer is expected to work approximately 5 hours a week.
• Attendance is required at 2-hour long All Staff Meeting on Tuesdays at 10:00 AM PST and a 2-hour long department meeting on Tuesdays at 1:00 PM PST.

Responsibilities and Duties

Mentoring and Support 60% 

1. Supervise and mentor 5 to 10 interns in the Volunteer Services Department
2. Mentor staff in the following areas...
3. Career progression
4. Learning opportunities
5. Skill development
6. Share insights on best practices for volunteer outreach, engagement, and retention
7. Oversee and assist in various development and operations of the Volunteer Services Department but not limited to:
8. Recruiting, interviewing, onboarding, training, and engaging volunteers.
9. Developing outreach strategies to attract and retain volunteers.
10. Implementing policies and procedures to ensure a positive volunteer experience.
11. Evaluating volunteer performance and satisfaction to determine areas of improvement.
12. Oversee and assist interns during full recruitment of lifecycle tasks, including...
13.  Updating job descriptions
14. Posting positions on multiple job boards
15. Reviewing applicants, setting up and conducting interviews
16. Presenting prospective candidates to the HR department for final selection (required) 
17. Develop and manage training and development opportunities for Volunteer Services staff and interns.
18. Provide support and guidance to the executive director, fellow management, and other staff when complex and sensitive volunteer related issues arise.

Administration 35% 

• Participate in all required HR meetings (4 hours per week are mandatory, including a 2hour staff

1. meeting on Tuesday mornings) (required)
2. Answer and respond to phone and email inquiries (required) 
3. Organize and maintain files related to applicants, interns, meetings, training, et al. (required) 
4. Ensure that automated notices to interns and volunteers are scheduled and delivered as required (required) 
5. Help interns with questions regarding access to and use of Thaddeus systems (required) 

Other duties as assigned 5% 

Qualifications

Required: 

1. Bachelor’s Degree in Human Resources Management, Nonprofit Management,
2. Business Administration, Psychology, Industrial-Organizational Psychology, or related fields.
3. Background in volunteer management, nonprofit administration, human resources, or related fields preferred.
4. Knowledge of best practices in volunteer recruitment, engagement, and retention preferred.
5. Experience in community outreach and relationship-building with volunteers preferred.
6. Strong leadership and mentoring skills.
7. Volunteers must have the appropriate technology, internet connection, and ability to function in a virtual capacity via Microsoft Teams.

 Preferred: 

1. Previous administrative and/or HR experience
2. Experience working with data and spreadsheets
3. Prior knowledge of photo/video editing and presentation software

Learning Objectives

1. The mentor will learn to effectively supervise, mentor, and support 5 – 10 interns by providing regular feedback, coaching, and professional development opportunities.  
2. The mentor will learn how to foster a positive, inclusive, and engaging environment that promotes volunteer & intern satisfaction, retention, and success.
3. The mentor will utilize Microsoft Office suite applications.
4. The mentor will gain experience in functioning as part of a team while 100% remote, using connectivity software and a variety of meeting software tools. 

Equal Opportunity Statement

We are an equal opportunity organization. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.