Change Mgmt. (Transformation and Adoption Manager)

The Transformation and Adoption Manager supports Keelworks initiatives by helping employees and volunteers understand, prepare for, and successfully adopt new tools, processes, and ways of working.

Working in partnership with project teams, functional leaders, and stakeholders, the Transformation and Adoption Manager helps assess how changes will impact users, identify adoption needs and barriers, and develop practical communications, training, engagement, and reinforcement activities.

This role is ideal for someone interested in gaining hands-on experience in organizational change management, transformation, project implementation, communications, or learning and development within a collaborative nonprofit environment.

Key Responsibilities

• Support change management activities for technology, process, and organizational initiatives across Keelworks.
• Conduct stakeholder and change impact assessments to identify affected audiences, impacts, risks, and adoption needs.
• Help develop change management plans that incorporate communications, engagement, training, readiness, and reinforcement activities.
• Create clear and engaging communications that help stakeholders understand what is changing, why it matters, and what actions they need to take.
• Partner with Learning & Development and project teams to identify training needs and develop user guides, job aids, demonstrations, and other enablement resources.
• Support user testing, pilot activities, surveys, focus groups, and other feedback mechanisms.
• Gather and analyze stakeholder feedback to identify adoption challenges and recommend improvements.
• Support stakeholder meetings, demonstrations, town halls, and other change engagement activities.
• Help track change readiness, adoption, participation, and other indicators of change effectiveness.
• Maintain change management documentation, templates, stakeholder information, and project updates.
• Collaborate with Project Management, Technology, HR, Quality, and other Keelworks teams to support successful implementation and adoption.

Qualifications

• Interest or experience in change management, organizational development, project management, learning and development, communications, HR, business transformation, or a related field.
• Strong written and verbal communication skills.
• Ability to organize information and translate complex changes into clear, user-friendly messages.
• Strong collaboration and interpersonal skills with the ability to work across different teams and functions.
• Comfortable gathering feedback, identifying themes, and recommending practical solutions.
• Ability to work independently in a remote, volunteer-based environment and manage multiple priorities.
• Familiarity with project management, HR, ERP, collaboration, or change management tools is helpful but not required.

Preferred Skills

Experience or interest in one or more of the following is beneficial:

• Organizational Change Management (OCM)
• Stakeholder engagement
• Change impact and readiness assessments
• Communications planning
• Training and enablement
• User acceptance testing (UAT)
• Surveys and feedback analysis
• Agile or project management methodologies
• ERP/HR technology implementations

What You’ll Gain

This role provides an opportunity to gain practical experience supporting real organizational change initiatives, collaborate with cross-functional teams, build change management portfolio experience, and contribute to projects designed to strengthen how Keelworks operates and serves its mission.